Ashley Bates

Experience

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  Columbia Sportswear Company

  Sept 2013 - Feb 2014

  Materials Research Associate

  -Managed the development and production of prints and yarn dyed textiles under Performance Sportswear, Performance Fishing Gear, Coastal, Equipment and Accessories, Youth and SRT categories. -Assisted the material researchers in the creation, tracking, and design of new developments.-Communicated with global liaison offices reading materials, pricing, and design functionality.

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  SEAMUS GOLF

  Feb 2014 - Jul 2017

  Design Production Specialist

  -Designed custom head covers, ball markers, divot tools, scorecard holders, zippered pouches, and bag tags for E-Commerce consumers and Wholesale accounts.-Managed and processed the production of online orders from conception to delivery of goods.-Provided customer support through multiple communication channels such as telephone, email, and online.-Supported the Founders at numerous trade shows, tournaments, and branding events to attract new customers and Wholesale accounts.-Assisted in the creation of companies product guides and brand books.-Reviewed and edited company newsletter and email correspondence to customers. -Cultivated and maintained brand from concept ideation to production. Show less

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  State of Nevada Department of Corrections

  Nov 2017 - Jul 2019

  Administrative Assistant II

  Employed by three departments during my time at Nevada Department of Corrections:-Offender Management Division-Medical Division-Human Resources-Approved/Denied Educational & Vocational Merit Credits for 14,000 inmates to assist in early release. -Processed criminal background checks of inmate visitors using NCJIS/NCIC systems to assure safety and security of inmates and staff. -Assisted with processing Litigation Holds, Stat Restorations/Forfeitures and Subpoenas.-Provided support to the Chief of Nursing Services such as data entry of medical records and conducting daily inmate medical reporting.-Managed timekeeping for the entire correctional Medical staff and assisted Payroll with time sheets.-Responsible for Front Desk operations such as answering the switchboard, mail handling, and providing information regarding institutions and inmates to the public.-Partnered with Human Resources and Payroll departments to assist with various tasks and projects. Show less

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  Dixie State University

  Aug 2019 - Jun 2021

  Police Records and Security Manager/Victim Advocate

  -Fulfilled mandatory reporting through the National Incident-Based Reporting System (NIBRS), Utah Criminal Justice Information System (UCJIS), Utah Bureau of Criminal Identification (BCI), and Spillman Public Safety Technologies.-Maintained confidentiality while ensuring police records were in accordance with University policies and procedures, campus rules, city ordinances, Utah State Laws, and all Federal laws and regulations.-Recruited, interviewed, hired and supervised Security Officers, Interns, Work Studies, and Office staff. -Performed daily office operations such as answering phones, welcoming visitors of the department, providing Notary services, processing lost and found items, and assisting police officers when needed. -Partnered with the Chief of Police & Police Captain to achieve agency accreditation tasks.-Obtained three Victim Advocacy Certifications and became the departments resident Victim Advocate providing resources and support to survivors of sexual and dating violence.-Co-created the university’s first Self Defense and Female Empowerment (S.A.F.E) Self Defense course. Show less

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  Rover.com

  Sept 2021 - now

  Pet Sitter
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  University of Oregon

  Nov 2021 - Jul 2022

  Investigations & Civil Rights Compliance Case Coordinator

  -Served as the first point of contact for individuals reporting prohibited discrimination and harassment.-Used a case management database (Maxient) to organize, manage, and track all complaints and reports received via telephone, email, referrals, and the online university reporting system.-Revamped the teams scheduling system using Bookings software to streamline and accelerate contact between complainants and investigators. -Utilized and proficient in Microsoft Office such as Outlook, Word, Excel, Teams, OneDrive, and OneNote.-Assisted with creating systems to ensure timely case processing and referrals to campus partners.-Provided support to the Title IX Coordinator and Manager of Investigations by generating data and reports using the case management database.-Created and maintained confidential case records and ensures case information is accurate and referrals to campus partners are processed.-Led weekly Case Coordination and Housing meetings to discuss cases amongst campus partners.-Collaborated with the Office of the Dean of Students, University Housing, Employee and Labor Relations, and the University of Oregon Police Department to improve the collegiate experience for everyone. Show less

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  Airbnb

  Jul 2022 - now

  User Knowledge Operations Investigation Specialist

  -Manages day-to-day operations for a global team of full time and contract workers ensuring smooth delivery of key operational processes. -Investigates high-risk cases (Background Check, Crime Check, High Risk Reservations, Connected Accounts, Red Light Review, and Human Trafficking) while maintaining confidentiality and ensuring timely responses.-Contributes guidance on operational workflows and optimizing tools, improving efficiency through automation and internal policies. -Provides cross-functional support by acting as a subject matter expert on projects, pilots, and process improvements. -Manages escalations via Jira and stakeholder notifications, ensuring critical issues are addressed with urgency and care. -Collaborates with product vendors to improve proactive risk detection and enhance internal support systems. -Delivers exceptional customer service through Nova Tickets, resolving account issues and appeals. Show less