Aaron D'Souza

Experience

• 

  Noel Leeming

  Oct 2015 - Oct 2015

  Device Startup Specialist

  In this position I focused on training customers how to use their new technology products as part of Noel Leeming's Open Learning Centre team. This to ensure they got the most value out of their purchases by going the extra mile for the customer. The range of products I provided training for included smartphones, tablets, laptops, and All-in-one PC's. My roles and responsibilities were:- To conduct one-on-one training sessions with customers- Inform customers of sale promotions and additional service offerings available- Walking them through the initial configuration process- Explaining the most useful features, tips, and shortcuts which may be unknown to them Show less

• 

  Noel Leeming

  Sept 2016 - Oct 2016

  Device Startup Specialist

  I returned to this role for the Noel Leeming Massive Sellout event in 2016, where again I provided technology training services for customers of the event. I also provided additional installation services for customers and troubleshooting for hardware and software when required.In this role, I demonstrated the ability to:- Conduct face-to-face technology training- Explain the salient features of the latest devices along with tips and shortcuts- Inform customers of sale promotions and upselling relevant service offerings- Install and configure software purchases and proactively troubleshoot devices Show less

• 

  Auckland University of Technology

  Nov 2016 - Nov 2017

  ICT Graduate - ICT Infrastructure Services

  I am one of two students chosen to be a part of the AUT ICT Graduate Programme for 2016.This graduate role has given me exposure to working in various teams across the IT directorate, such as IT Strategy and Architecture, Networks, IT Service Improvement and Software Development. This diversity has allowed me the opportunity to enhance both technical and soft skill sets, get involved with professional events and learn a lot about myself.Some of the work I have undertaken during the programme is:IT Strategy and Architecture- Business process mapping- Creating staff training material and assisting in training workshops- Managing and contributing to SharePoint collaboration sites- Training in Lean/SixSigma conceptsSoftware Development- Path mapping and functionality testing for a campus wayfinding app MazeMap- Software testing in several Agile projectsNetworks- WiFi surveying and analysis- Assisting in Access Point installation and troubleshootingIT Service Improvement-Co-created a Problem Management process document Show less

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  Intergen

  Jan 2018 - Jul 2022

  - Triaging and resolving L1 and L2 desktop support tickets for laptops and meeting room infrastructure- Asset management and IT peripherals procurement- Perform device imaging and hardware upgrades and decommissioning of old kit- O365 and Active Directory user and group management and creation- Use IT management tools to perform server monitoring, troubleshooting and maintenance- Perform routine runbook checks and triage resolve and escalate alerts to senior engineers- Assist service desk team taking calls and logging support tickets Show less

  • Infrastructure Engineer

    Feb 2021 - Jul 2022

  • Associate Infrastructure Engineer

    Feb 2019 - Feb 2021

  • Graduate Infrastructure Engineer

    Jan 2018 - Jan 2019
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  Capgemini

  Jul 2022 - now

  Infrastructure Engineer

  Empired + Intergen is now part of Capgemini, a diverse collective of more than 325,000 strategic and technological experts who are passionate about finding new ways technology can help our clients, our people, and our communities get the future they want. With a team of more than 3,500 across Australia and New Zealand, we help today’s leading companies transform and manage their businesses through technology to shape the future of their industries and drive tangible business impact.