Shawn Huber

Shawn Huber

Followers of Shawn Huber966 followers
location of Shawn HuberEarth City, Missouri, United States

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  • Timeline

  • About me

    Senior Specialist Tech Business Management

  • Education

    • Lindenwood University

      2012 - 2014
      Bachelor of Applied Science (BASc) Information Technology 3.7 GPA
    • Mineral Area College

      1999 - 2001
      Associate of Science (A.S.) Networking
  • Experience

    • AT&T

      May 2001 - now

      Responsible for the supervision of non-management employees who are responsible for receiving, testing, and handling customer repair problems. Includes the identification, analysis, correction, and implementation of processes needed to provide quality customer service. Also responsible and accountable for the dispatch and completion of provisioning and maintenance work orders for Special Services, Mass Market, Cable, Pair Gain, Official Company Services (OCS), Wireless, U- verse, Narrowband, Broadband (DSL)M and Central Office operations in the Network Dispatch Center and/or other Technical Centers. Provides a high level of coordination and flexibility with other workgroups involved in the trouble report process and abnormal service conditions. Show less • Trained customer service representatives on work handling and system application issues and was able to increase productivity by 25%.• A key component in the launch of a major software application while working with 200+ representatives and managers from three departments and was able to do this without increasing the wait time for the incoming calls in the center. • Assigned to special projects for various managers to aid their reps in following a work process that reduced double work by 35%. • Developed extensive troubleshooting and problem-solving skills.• Analyze order fallout to resolve errors on orders.• Resolve any reoccurring problems being found on orders. Show less

      • Sr Specialist Business Management

        Feb 2022 - now
      • Manager Network DAC T3 Customer Service Centers

        Jan 2021 - Feb 2022
      • Broadband Customer Service Representative

        May 2003 - Jan 2021
      • Customer Service and Sales Representative

        May 2001 - Nov 2003
  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Shawn Huber
      Cume Laude Lindenwood University May 2014