Adrian Tanase

Experience

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  SC DEDEMAN SRL

  Feb 2008 - May 2009

  Sales Consultant

  • Advising our clients in order to meet their needs and in the same time to achieve the position's objectives.• I was in charge of receiving the goods from external partners• I had to place and display the goods according to our internal procedures• I was actively involved in the promotional activities carried out within the store• We respected and applied the sales principles learned during the trainings

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  SC Baumix SRL

  Mar 2013 - Jul 2013

  Sales Agent - Temporary role

  • We implemented marketing campaigns and presentation / merchandising standards• We ensured the promotion and sale of Baumix products to Key Account customers• We maintained and developed the client portfolio

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  SC TELESYS SRL - Orange Partner

  Apr 2014 - Jul 2014

  Sales Agent - Temporary assignment

  • I elaborated and followed the realization of the sales plan, marketing and the operational profitability of the sales• We promoted the services, products and image of the company• We monitored the market of services and products in the portfolio and identified new development directions• I planned the field activity• We ensured the maintenance and development of relations with all our partners

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  ALTEX Romania

  Dec 2014 - Mar 2016

  Sales Assistant

  • Advising clients in order to meet their needs and achieve the objectives of the position• Receipt of goods from our external partners• Exposure of products according to internal procedures• Involvement in promotional activities carried out within the store

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  B&Q

  May 2016 - Oct 2016

  Warehouse operative ( Picker )

  • Daily logging in the warehouse management application.• Handling the Low Lift Order Pickers to move around the perimeter of the warehouse.• Choosing the specified products on the device attached to the forearm and placing them in specially constructed cages.• Completing the order and sending it to the store for which the products are needed.

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  CGS (Computer Generated Solutions)

  Nov 2016 - May 2017

  Technical Support Representative - Project based role

  • Inbound calls from US-based customers.• Solving issues related to their orders that have been processed online or over the phone by Telesales agents in the shortest and most efficient time.• Marking the accounts as well as the orders regarding the found resolution.• Sending emails to superiors regarding cases that have not been resolved directly with the client and require a more thorough search to find an optimal solution for the client.

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  AMOMA.com

  May 2017 - Jun 2019

  Customer Support Agent

  • I have provided support via phone and email to our worldwide clients in regards to their Hotel Bookings.• Solving any issue that the customer may have had during the booking process or after the selected room has been booked.• I often needed to call our local hotel suppliers to request any changes coming from the customer regarding their booking like a change of dates, change of room type, adding extra guests, special requests, etc.• For extraordinary situations ( hotel theft, room damage, etc ) I had to escalate the cases to the appropriate department. Show less

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  Cloud Innovations Romania

  Jun 2019 - Sept 2020

  Customer Support Agent

  • Assisting our customers in an accurate, prompt, and friendly matter through various channels: phone, chat, email, and phone.• Providing details about the status of their Bitcoin exchange orders and other concerns like payment issues (declined transactions, voided payments, refund status), promotions, affiliate programs, etc.• Thorough researching using internal systems regarding the authenticity of the provided verification documents (national ID, passport, driving licence, proof of address) under our Know Your Client policies.• Closely following cases detected by our the Anti-Money Laundering verification system and report them to our higher-up department for extra verification before deciding they are compliant. Show less

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  HKR Media

  Oct 2020 - Jan 2021

  Customer Support Agent

  • Solving customer's requests via the Ticketing system in a professional and friendly way.• Providing solutions regarding their online orders and delivery issues.• Demonstrating strong product knowledge to ensure all customer's queries are answered promptly and building a connection with them by providing exceptional service.

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  NTT Ltd.

  Feb 2021 - Nov 2021

  Contract Lifecycle Administrator
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  Genpact

  Dec 2021 - now

  Senior Process Associate - Invoicing