Tarkeshwar Pandey

Tarkeshwar Pandey

Team Lead

Followers of Tarkeshwar Pandey9000 followers
location of Tarkeshwar PandeyFaridabad, Haryana, India

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  • Timeline

  • Skills

    Team management
    Team leadership
    Management
    Customer service
    Operations management
    People management
    Customer relations
    Customer satisfaction
    Process improvement
    Planning and implementation
    Airlines revenue management
    Product development
    Team building
    Product management
    Crm
    Customer relationship management
    Business process improvement
    Vendor management
    Performance management
    Business analysis
    Employee engagement
    Management information systems
    Business development
    Business strategy
    Leadership
    Business process outsourcing
    Strategic planning
    Employee relations
    Negotiation
    Talent management
    Daily operations management
    Client management
  • About me

    * Deputy Manager (Operations) with 12 Years of experience in Contact Centre Operations, People and Performance Management, Client Management, Business Expansion, Cost Management, Escalation Management, Recruitment, SOW & Commercial Negotiation with clients. * Six Years of experience with e-Commerce leaders like Yatra.com, Ibibo Group and Make My Trip. * Currently associated with Amadeus India (Resbird Technologies Pvt. Ltd.), Gurugram as a Deputy Manager-Operations and Client Management. * Managing CRM Team including Back Office and Voice. * Expertise in People Management, Process Improvement, Operations Management and Customer Service. * Merit of receiving Rockstar Award & Spot Award from Director Human Resources at IBIBO Group Pvt. Ltd. * Pleasing youthful personality with a zest for life and knowledge, presentation, & communication skills. Lean Six Sigma Yellow belt certified. Actively took part in COPC and PCMM certifications.

  • Education

    • Harvard Business Mentor

      2011 - 2012
      Diploma Leadership Management

      Leadership Management

    • International Air Transport Association

      2011 - 2011
      Diploma Airlines Revenue Management

      Activities and Societies: Managing Airlines Passengers Demand, Airlines Pricing, Booking Class Assignment, Seat Inventory Control, Spoilage Management, Group Management, Scheduling and Capacity Adjustments, Monitoring Performance, Product distribution, Structure of Revenue Management in a organisation and a Detailed Study of Low Cost Carriers. Airlines Revenue Management

    • Indira Gandhi National Open University

      2007 - 2009
      MBA Marketing

      Activities and Societies: Debate Competetion MBA (Marketing Management)

    • Delhi University

      2001 - 2004
      Bachelor of Science - BS Zoology/Animal Biology
  • Experience

    • InterGlobe Technologies

      Feb 2007 - Oct 2012
      Team Lead
    • Yatra Online Pvt Ltd

      Oct 2012 - Jan 2016
      Assistant Manager
    • Ibibo Group

      Jan 2016 - Feb 2017
      Assistant Manager

      1. Delivering Agile projects that offer outstanding business value to the users.2. Supporting the product owner in managing communications with stakeholders, managing customer’s expectations for deliverables, and implementing an effective project governance system.3. Promote team empowerment through team-building techniques, ensuring each team member is making a meaningful contribution and fully engaged in the project.4. Involved in allocating the right personnel, processes, and resources to bolster team effectiveness and efficiency.5. Assumed the role of leader and manager in charge of massive, enterprise-level, complex projects. Show less

    • Amadeus India

      Mar 2017 - Nov 2018
      Deputy Manager

      1. Led 10+ Agile Scrum teams dedicated to developing digital and technology roadmap.2. Acted as liaison among product, IT, and sales teams to understand customer demand for new features and new potential markets to move into.3. Fostered communication between stakeholders, engineering, and marketing, resulting in improved speeds of feature development life-cycle by 8% yearover year.4. Coordination across teams / platforms, ensuring project requirements are understood by teams and solution meets requirements.5. Ensured that 100% of inter-team risks, impediments, and blockers were identified, communicated, and resolved .6. Assisted management with backlog refinement sessions for 6 Development Teams. Show less

    • Polinsys

      Nov 2018 - now
      Project Manager

      1. Build and develop agile teams.2. Establish and maintain relationships with relevant client stakeholders, providing day-to-day contact on project status and changes.3. Establish and maintain processes for managing scope during the project lifecycle, setting quality and performance standards and assessing risks.4. Develop and maintain partnerships with third-party resources, including vendors and researchers Assign and monitor resources to ensure.5. Coordinate internal and external resources to ensure that projects adhere to scope, schedule, and budget. Show less

  • Licenses & Certifications

    • Agile Development Practices

      LinkedIn
      Jan 2023
      View certificate certificate
    • Lean Six Sigma-Yellow Belt

      INTERGLOBE TECHNOLOGIES PRIVATE LIMITED
    • Learning Jira (Cloud Edition)

      LinkedIn
      Jan 2023
      View certificate certificate
    • Agile Project Management with Jira Cloud: 1 Projects, Boards, and Issues

      LinkedIn
      Dec 2022
      View certificate certificate
    • Managing Jira Projects: 1 Introduction

      LinkedIn
      Dec 2022
      View certificate certificate
    • Certified ScrumMaster® (CSM®)

      Scrum Alliance
      Jun 2022
      View certificate certificate
  • Honors & Awards

    • Awarded to Tarkeshwar Pandey
      Rockstar Award Ibibo HR Team Aug 2016
    • Awarded to Tarkeshwar Pandey
      Supervisor of the Quarter Yatra. Com HR Team Jul 2013
    • Awarded to Tarkeshwar Pandey
      Grandprix InterGlobe HR Team Apr 2012
    • Awarded to Tarkeshwar Pandey
      Team Leader of the Year InterGlobe HR Team Jun 2011