
Tarkeshwar Pandey
Team Lead

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Skills
Team managementTeam leadershipManagementCustomer serviceOperations managementPeople managementCustomer relationsCustomer satisfactionProcess improvementPlanning and implementationAirlines revenue managementProduct developmentTeam buildingProduct managementCrmCustomer relationship managementBusiness process improvementVendor managementPerformance managementBusiness analysisEmployee engagementManagement information systemsBusiness developmentBusiness strategyLeadershipBusiness process outsourcingStrategic planningEmployee relationsNegotiationTalent managementDaily operations managementClient managementAbout me
* Deputy Manager (Operations) with 12 Years of experience in Contact Centre Operations, People and Performance Management, Client Management, Business Expansion, Cost Management, Escalation Management, Recruitment, SOW & Commercial Negotiation with clients. * Six Years of experience with e-Commerce leaders like Yatra.com, Ibibo Group and Make My Trip. * Currently associated with Amadeus India (Resbird Technologies Pvt. Ltd.), Gurugram as a Deputy Manager-Operations and Client Management. * Managing CRM Team including Back Office and Voice. * Expertise in People Management, Process Improvement, Operations Management and Customer Service. * Merit of receiving Rockstar Award & Spot Award from Director Human Resources at IBIBO Group Pvt. Ltd. * Pleasing youthful personality with a zest for life and knowledge, presentation, & communication skills. Lean Six Sigma Yellow belt certified. Actively took part in COPC and PCMM certifications.
Education

Harvard Business Mentor
2011 - 2012Diploma Leadership ManagementLeadership Management

International Air Transport Association
2011 - 2011Diploma Airlines Revenue ManagementActivities and Societies: Managing Airlines Passengers Demand, Airlines Pricing, Booking Class Assignment, Seat Inventory Control, Spoilage Management, Group Management, Scheduling and Capacity Adjustments, Monitoring Performance, Product distribution, Structure of Revenue Management in a organisation and a Detailed Study of Low Cost Carriers. Airlines Revenue Management

Indira Gandhi National Open University
2007 - 2009MBA MarketingActivities and Societies: Debate Competetion MBA (Marketing Management)

Delhi University
2001 - 2004Bachelor of Science - BS Zoology/Animal Biology
Experience

InterGlobe Technologies
Feb 2007 - Oct 2012Team Lead
Yatra Online Pvt Ltd
Oct 2012 - Jan 2016Assistant Manager
Ibibo Group
Jan 2016 - Feb 2017Assistant Manager1. Delivering Agile projects that offer outstanding business value to the users.2. Supporting the product owner in managing communications with stakeholders, managing customer’s expectations for deliverables, and implementing an effective project governance system.3. Promote team empowerment through team-building techniques, ensuring each team member is making a meaningful contribution and fully engaged in the project.4. Involved in allocating the right personnel, processes, and resources to bolster team effectiveness and efficiency.5. Assumed the role of leader and manager in charge of massive, enterprise-level, complex projects. Show less

Amadeus India
Mar 2017 - Nov 2018Deputy Manager1. Led 10+ Agile Scrum teams dedicated to developing digital and technology roadmap.2. Acted as liaison among product, IT, and sales teams to understand customer demand for new features and new potential markets to move into.3. Fostered communication between stakeholders, engineering, and marketing, resulting in improved speeds of feature development life-cycle by 8% yearover year.4. Coordination across teams / platforms, ensuring project requirements are understood by teams and solution meets requirements.5. Ensured that 100% of inter-team risks, impediments, and blockers were identified, communicated, and resolved .6. Assisted management with backlog refinement sessions for 6 Development Teams. Show less

Polinsys
Nov 2018 - nowProject Manager1. Build and develop agile teams.2. Establish and maintain relationships with relevant client stakeholders, providing day-to-day contact on project status and changes.3. Establish and maintain processes for managing scope during the project lifecycle, setting quality and performance standards and assessing risks.4. Develop and maintain partnerships with third-party resources, including vendors and researchers Assign and monitor resources to ensure.5. Coordinate internal and external resources to ensure that projects adhere to scope, schedule, and budget. Show less
Licenses & Certifications
- View certificate

Agile Development Practices
LinkedInJan 2023 
Lean Six Sigma-Yellow Belt
INTERGLOBE TECHNOLOGIES PRIVATE LIMITED- View certificate

Learning Jira (Cloud Edition)
LinkedInJan 2023 - View certificate

Agile Project Management with Jira Cloud: 1 Projects, Boards, and Issues
LinkedInDec 2022 - View certificate

Managing Jira Projects: 1 Introduction
LinkedInDec 2022 - View certificate

Certified ScrumMaster® (CSM®)
Scrum AllianceJun 2022
Honors & Awards
- Awarded to Tarkeshwar PandeyRockstar Award Ibibo HR Team Aug 2016
- Awarded to Tarkeshwar PandeySupervisor of the Quarter Yatra. Com HR Team Jul 2013
- Awarded to Tarkeshwar PandeyGrandprix InterGlobe HR Team Apr 2012
- Awarded to Tarkeshwar PandeyTeam Leader of the Year InterGlobe HR Team Jun 2011
Languages
- enEnglish and hindi
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