Trever Chambers Ewing

Experience

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  McDonald's Corporation

  Jul 2010 - Feb 2011

  Crew - Manager In Training

  My position included but was not limited to; Customer Service, Cleaning, Preparing Food, andCashier. Additional experience obtained, Management Training, Running a Team, ShiftManagement, Pre-Shift Management, Inventory, Cash Register Balancing, and CustomerSatisfaction.

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  Abercrombie & Fitch

  Oct 2010 - Sept 2011

  Sales Associate

  Sales floor associate, Stock Room maintenance, Sales Floor, Cashier, Customer Service, Opening and Closing Procedures, and maintaining Call-In Shifts.

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  Teleservices Direct

  Jul 2011 - Nov 2011

  Sales Representative

  Contacting Subscribers and Obtaining feedback on the quality and opinion of SiriusXM Satellite Radio service. Offering clients a promotional service to obtain their business and provide them with SiriusXM service. As well as Customer Service and assisting them with any questions that may have arrived from the use of the service and upholding the SiriusXM brand. Also was training to become a Supervisor of a team of 30+ members.

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  Computers Plus

  Aug 2011 - Feb 2013

  Apple Sales Professional

  Sales floor, inventory, customer service, and working with computers & electronics on a daily basis. Informing customers of new technology and propose ways to solve technical difficulties or ways to enhance their life using the technology available. As well as being fully trained in Apple products, and training and working with customers one-on-one with a variety of Apple branded products.

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  Apple

  Mar 2013 - now

  - Lead and inspire a cross-functional team spanning Santa Clara Valley, Sacramento, and Seattle, fostering a culture of innovation, collaboration, and excellence.- Provide mentorship and guidance to team members, facilitating their professional growth and ensuring a high level of engagement.- Oversee day-to-day people operations, including recruitment, onboarding, and performance management, to maintain a high-performing and motivated team.- Foster a positive and inclusive work environment that promotes diversity and individual contributions.- Develop and execute team strategies aligned with organizational goals, ensuring the Production Support Engineering team contributes effectively to the overall success of Apple Services Engineering.- Collaborate with cross-functional stakeholders to align team objectives with broader company initiatives.- Manage workloads, priorities, and resources efficiently to optimize team productivity and deliver high-quality results on time.- Implement and refine processes to enhance operational efficiency, scalability, and overall team effectiveness- Cultivate strong relationships with stakeholders, ensuring transparent and effective communication at all levels.- Collaborate with other Engineering Managers and leaders to drive a cohesive and unified approach to achieving shared goals. Show less Part of the Apple Services Engineering - Production Support Engineering world wide team supporting applications for troubleshooting, tracking, and resolving production issues. I was responsible for providing support for the software development teams and our internal business and operations team for technical issues. I was responsible for triaging, assessing impact, investigating, and determining the root cause of issues and work cross functionally with multiple different engineering teams to prioritize and resolve. I worked as a problem manager for top issues and provided ongoing support and updates to a wide audience including to senior management. Additionally, my role encompassed developing internal tools, writing documentation, scripts, processes, and other procedures to improve the quality and speed of our teams ability to handle issues. I developed a number of process improvements and lead others through the process of implementing these, obtained feedback cross functionally inside and outside of the team and developed new ideas to grow the organization and others around me. Show less As an iTunes Store Customer Support advisor I was responsible for assisting customers in billing disputes and issues. Engaging customers and broaden their expertise with the iTunes Store. Drive the customer experience and customer satisfaction while achieving results. During this time I also worked closely with my direct manager as well as other managers throughout the AppleCare department in supporting their team and assisting with any tasks available. Such as set-up and system configuration and ticket submissions and hosting team meetings, creating email content, and supporting internally.In addition, I was part of the Team Manager training program where I took on responsibility for a team during a managers absence and were responsible for most all aspects of the team and their support. Show less As an Expert, our primary focus is customer solutions and extraordinary customer service. This role was a leadership role that encompassed a number of aspects from a management point of view. While I did not have direct reports, it was my responsibility to coach and develop the team and assist the Managers in meeting store and zone goals.During my tenure I also took on the responsibility of creating teams of Specialists, Geniuses, and others to improve specific aspects of the store. Such as driving adoption of AppleCare, iPhone Upgrade Program, Business, and so forth.In addition, I created and facilitated trainings to improve the flexibility of our staff and the store as a whole. This allowed roles to flex into interactions as the store needed and provided a significantly better customer experience Show less Full-Time employee for the iOS Chat division, joined the division in it's mid early stages. Continued to assist customer's in troubleshooting and procedures for resolving issue and obtaining feedback about Apple and the AppleCare organization.Achievements:- Became ranked #1 for entire department in average handle time for customers- Deemed a mentor to assist organizational peers under Area Manager- Assigned as a Mentor for Apple's new advisor training program to assist in the transition of a new hire employee for iOS Chat department- Received an AppleCare Excellence Award for 2014- Led and mentored several groups of 40+ advisors into AppleCare Chat through mentoring department- Trained for team manager training program and use on internal tools Show less Worked as a part-time At-Home-Advisor for the iOS division. Responsible for maintaing a home office including troubleshooting. Assisting customers with a wide variety of issues, including but not limited to technical troubleshooting, how-to set up assistance, and customer support of Apple ID accounts in the Tier 2 Account Security department. Specially trained in isolating and resolving customer issues.Achievements:- Within 30 days of performing my daily job duties, after training, I was number 55 of approximately 8,000 advisors- Awarded employee of the month for my team in May 2013 & June 2013- Promoted to full-time iOS Chat Advisor within 90 days from leaving training- Consistently ranked in the top 5% of all advisors in my division Show less

  • Engineering Manager

    Sept 2023 - now

  • Escalation Engineer

    Nov 2018 - Oct 2023

  • AppleCare Advisor

    Nov 2016 - Nov 2018

  • Expert

    Mar 2015 - Nov 2016

  • AppleCare Chat Advisor

    Aug 2013 - Mar 2015

  • AppleCare Advisor

    Mar 2013 - Aug 2013
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  Eleven Fifty Academy

  Jan 2015 - Jun 2015

  APPrentice