Theodore Collymore

Experience

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  US Navy

  Apr 2015 - Oct 2017

  Yeoman

  Proficiently managed daily office operations, providing top-notch service for 300+ customers.Meticulously handled classified correspondence, ensuring the highest standards of data security.Cultivated strong customer and vendor relationships, emphasizing commitment to client satisfaction.Coordinated the transfer of crucial data into a new database, consistently meeting deadlines.Introduced effective database maintenance procedures, enhancing data quality and operational efficiency.Initial point of contact for data admin support, promptly addressing inquiries and technical needs.Produced and updated daily, weekly, and monthly reports, managing client appointments.Leveraged expertise to train team members in CRM, ERP systems, Office 365, and data entry software. Show less

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  Hertz

  Nov 2018 - Apr 2021

  Manager Associate 2

  Fostered strong customer relationships, ensuring high satisfaction.Orchestrated seamless data transition to a new database, meeting all deadlines.Implemented efficient database protocols, reducing operational risk by 8%.Primary point of contact for data admin support, resolving issues promptly.Provided detailed pricing and rental information, resolving disputes for client satisfaction.Conducted performance assessments, yielding a 15% team productivity increase.Executed a training program for customer service representatives, leading to a 25% surge in customer satisfaction.Spearheaded successful integration of a new software system Show less

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  Campbell Auto Group VW/Nissan

  Apr 2021 - Apr 2022

  Sales Consultant

  Orchestrated and executed five sales process improvement projects, including analysis, specifications, workflows, and impactful demonstrations.Conducted comprehensive market research, contributing valuable insights for the development of a new product line.Collaborated on a strategic marketing campaign, resulting in a notable 20% increase in sales and market share.Played a key role in implementing SaaS for 100 end-users, leveraging software infrastructure expertise for seamless integration.Produced and facilitated 50+ webinars, enhancing staff proficiency in daily-use software features.Acted as a liaison between technical and communication teams, contributing to the development and distribution of technical manuals for a new working environment.Participated in monthly stakeholder and board meetings, gathering insights for informed decision-making.Identified and addressed a post-sales bottleneck, significantly increasing customer retention rates.Managed vendor relationships, skillfully negotiating contracts for cost savings and improved service delivery. Show less

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  England Logistics

  Aug 2022 - Dec 2023

  Facilitated Salesforce Lightning training, boosting sales team productivity and showcasing tech adaptability.Devised and executed innovative sales strategies, exceeding revenue goals.Crafted strategic messages, honing communication skills with internal and external stakeholders.Conducted effective video conferencing, showcasing remote communication adeptness.Demonstrated Cisco Systems expertise, effectively promoting products to potential clients.Led proactive sales prospecting and lead generation activities.Collaborated with Account Executives for targeted business expansion, emphasizing teamwork and strategic planning. Show less

  • Account Manager 1

    Aug 2023 - Dec 2023

  • Business Development Manager

    Aug 2022 - Aug 2023