Ronny Hernandez

Experience

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  US Embassy Costa Rica

  Jan 2001 - Nov 2006

  Graphic Designer

  Responsible for conceptualizing a project, interpreting design specifications or sketches, preparing the page make-up, lay-out and lettering, and preparing production materials for press, electronic or multimedia publishing.

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  SYKES Costa Rica

  Jan 2007 - Apr 2008

  Customer Service Agent

  Assist small business owners and customer by answering a variety of inbound customer inquiries via phone in support of ATT account.

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  HP

  May 2008 - Feb 2024

  Project Manager

  Responsible for guiding the delivery of internal projects and services ranging from medium to moderately complex scale within local or sub-regional contexts, with a medium to high level of associated risk. The role involves managing project and services financials effectively, maintaining relationships with stakeholders spanning mid to upper levels, and directing project teams of up to 20 members.

• 

  Sysco Costa Rica

  Feb 2024 - Apr 2024

  Project Manager

  Lead medium-high complexity projects to deliver the agreed outcomes within time, cost, and quality constraints. Owns all aspects of projects, to deliver approved business functionality to Sysco. In partnership with the Project Sponsor, defines scope, delivery approach, assumptions, dependencies, risks, and budget.

• 

  Amazon

  Apr 2024 - now

  Program Manager

  Engage and develop programs to address challenging problems, orchestrate the building of software with the latest technologies, and make data-driven decisions to improve the customer experience, also involves scoping and delivering large projects end-to-end, collecting requirements, writing specifications, and coordinating design/implementation efforts.