Greg Siegel

Experience

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  Sprint Telecommunications Inc

  Jul 2002 - May 2003

  Sales Representative

  Work with small business customers to access their needs. Responsible for creating new or expanding existing revenues from telecommunications products such as High Speed Internet, Bundled feature packages, and long distance service. Utilize customer service and organizational skills by maintaining customer satisfaction while surpassing pre-set corporate quotas.

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  EMBARQ

  May 2003 - Oct 2007

  Supervisor Sales and Care

  Extensive call center management experience for major telecommunications company. Possess strong team leadership, motivational, and coaching skills. Technically astute with experience in telephony systems technology. Maintain a consultative coaching style and extensive interviewing and hiring experience. Establish performance goals to meet efficiency levels, sales targets, and quality assurance standards.▪Building a team that effectively supports company programs, products and services.▪Driving the development of superior customer service and high performance. ▪Hiring, training/developing, motivating, coaching, evaluating and retaining qualified staff.▪Maintaining service, talk/wrap time, data, and both client and consumer satisfaction levels. Show less

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  CenturyLink

  Nov 2007 - May 2017

  Lead Project Manager

  Manage and support all Ethernet and network installations throughout North Carolina, including supervision of inside and outside plant employees, interacting with various field, support, and management teams, and reporting to senior-level management.▪Instrumental in supporting the company’s growth and expansion.▪Developed and implemented an entire management process and structure to improve productivity, increase project and increase accountability.▪Designed a more efficient project management system.▪Automated manual reporting functions with Excel spreadsheets and other PC-based tools. Show less

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  Western Governors University

  Oct 2016 - now

  Course Lead

  Serve as a subject matter expert in developing course content and evaluation standards. Resolve student concerns or address student inquiries. Help define and develop specific work plans and schedules to provide accurate and fair evaluations. Analyze workflow and optimize team resources. Help develop functional and organizational content and objectives to achieve team goals.

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  Victra - Verizon Authorized Retailer

  May 2017 - Mar 2022

  IT Project Manager

  Guide team providing support to stores and field sales team. Manage and support IT projects and systems including point of sale and carrier integration systems. Implement technology, directing the work of business analysts and developers. Manage the overall Change Management process regarding changes for both the customer and the IT organization. Manage a team of offshore Robotic Process engineers responsible for automating business processes. Manage an internal team of software engineers responsible for support and development of internal applications and services. Serve as the administrator for Jira, Smartsheet, Adobe, and other applications.Key Accomplishments:1) Reduced cost of internal helpdesk ticketing system by 64% annually by researching alternatives, negotiating the purchase, and implementing Jira, Jira Service Management, and Confluence.2) Managed the end-to-end delivery of multiple strategic initiatives and projects. Most recently led the project to physically double the size of our call center and implement an entirely new line of business. 3) Developed and Implemented the IT Change Management program4) Led a team of RPA engineers and helped develop processes that provide time and cost savings through automation.Jira Administrator, Change Manager, Robotic Process Automation, ZenDesk Administrator, Scrum Master, Team Manager Show less

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  VSP Vision Care

  Mar 2022 - now

  Senior Information Technology Project Manager

  • Manage the design, development, and execution of IT projects to support the ongoing needs of the business.• Collaborate with the business and IT resource to generate a project plan, including ROI Analysis, project charter, scope & priorities, project requirements, project resources (people, finance, and equipment), project timeline (deadlines and deliverable schedule), and project metrics.• Utilize appropriate project management methodologies based on project needs.• Manage the design, development, and implementation of projects including gathering and defining the project requirements; obtaining staffing requirements; and forming projected teams.• Coordinate project team resources; communicate individual roles, responsibilities, and expectations; assign work, identify project team skill gaps and provide training as appropriate.• Develop methods, procedures, and quality objectives including metrics for assessing progress; utilize established project standards, procedures, and quality objectives.• Conduct project meetings, facilitate discussions & consensus among stakeholders, provide work direction, review project efforts, and provide project team feedback for all assigned projects.• Identify potential risks to project schedule, determine ways to mitigate risks & resolve schedule issues, and keep management current on any changes.• Assess variances from the project plans: gather metrics, develop and implement changes as necessary to ensure that the project remains within specified scope, time, cost, and quality objectives.• Assist with budget tracking across multiple projects.• Provide mentorship to less experienced project managers. Show less