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Anke Van Jaarsveld

Anke Van Jaarsveld

Litigation Secretary/Personal Assistant

Followers of Anke Van Jaarsveld278 followers
location of Anke Van JaarsveldCity of Cape Town, Western Cape, South Africa

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  • Timeline

  • About me

    Business Operations Manager - Corporate IT at 2U

  • Education

    • Hoër Volkskool, Graaff - Reinet

      2002 -
      Grade 12

    • Pink Elephant - IT management experts

      2009 - 2010
      ITIL V3 & SDI Service desk Management

      • Functions• Generic concepts & definitions• Key principles & Modules• Processes/ Service Level Agreements• Roles• Service management as a practice• Technology & Architecture• The Service Lifecycle• Processes• Relationship Management• Metrics – Service Level Agreements• Tools & Technologies

    • New Horizons Computer learning centre

      2010 - 2012
      CompTIA A+ and N+ Information Technology

  • Experience

    • CJ Bouwer Attorneys

      Dec 2002 - Jun 2005
      Litigation Secretary/Personal Assistant

    • JD Group

      Aug 2005 - Jan 2007
      Service department & Customer services Manager

    • Theart Mey Attorneys

      Jan 2007 - Sept 2008
      Senior MVA Claims Handler & Litigation Secretary

    • AVI Limited

      May 2008 - May 2010
      Infrastructure Coordinator & Service desk Manager

    • Maxxor

      Jun 2010 - Jun 2012
      Project Manager/Scrum master/Business Analyst

    • Computacenter

      Jun 2012 - Oct 2015

      • Service desk Technical Lead

        Aug 2013 - Oct 2015

      • Senior Second Line Change analyst

        Jun 2012 - Aug 2013

    • Acceleration

      Oct 2015 - Jun 2019

      • Campaign Operations Manager

        Jul 2018 - Jun 2019

      • Partner Services Manager / Business Consultant

        Oct 2015 - Jun 2018

    • 2U

      Jul 2019 - now
      Business Operations Manager - Corporate IT (Finance applications & Products)

      Responsible for identifying, prioritizing and solving the technology department’s most critical operational challenges, focusing on scalability, efficiency, and regulatory requirements. Creating structure, processes and reporting procedures.Oversees projects in areas of technology vendor selection, onboarding, risk management and compliance. Lead execution & managing of major Integration initiativesResource planning & capacity managementDivisional budget management (forecasting & Capitilisation & costing planning) Hiring forecasting & prioritisationBuild & maintain departmental & business relationshipsCollaborate with executive management in the development of performance goals and long-term operational plansProduct management: Understand user requirementsDefine Product roadmap and align stakeholders around common goals Prioritize what features and capabilities to be developed by Tech DevProduct Operations:Manage Product development Tech stackSuccess Management - track user adoption/analytics and drive customer success and enablement Show less

  • Licenses & Certifications

    • Microsoft Excel Advanced

      Microsoft Office Training

    • CompTIA A+ & N+

      CompTIA

    • MBA Essentials

      The London School of Economics and Political Science (LSE)
      Jun 2020
      View certificate certificate

    • Email marketing specialist

      Salesforce

    • Service Desk Management & Operations

      Pink Elephant South Africa

    • Domo Certified Consultant

      Domo, Inc.
      Oct 2015
      View certificate certificate

    • ITIL V3 Foundations

      ITIL Certified

  • Volunteer Experience

    • Volunteer

      Issued by DARG - Domestic Animal Rescue Group
      DARG - Domestic Animal Rescue GroupAssociated with Anke Van Jaarsveld

    • General Volunteer work & event organiser

      Issued by SPCA Roodepoort
      SPCA RoodepoortAssociated with Anke Van Jaarsveld