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Rahul Therokar

Associate Engineer

45 followers

Pune, Maharashtra, India

Connect with Rahul Therokar to Send Message

Connect with Rahul Therokar to Send Message

Timeline
About me
#CRM #Network design and drafting #Autocad#FTTX
Education
- Siddhant College Of Engineering
  2016 - 2017
  Bachelor of Engineering - BE Mechanical Engineering First class
  Activities and Societies: Research Paper published in international general Research done on project Parabolic Solar Thermal Collector for Sterilization of Medical Equipments
Experience
- Tata Communications
  Feb 2016 - Jul 2017
  Associate Engineer
  Worked as associate engineer.Monitor servers down issue. To provide customer best rental plans.To resolve complain tickets.
- Fine electrocoating
  Aug 2017 - May 2019
  Quality Engineer
  Working in CED and powder coating plant as quality Engineer, handling customer issues and implementing quality tools to achieve excellent quality.To monitor inhouse PPM,COPQ.To check aid list.To conduct SPC , MSA as per plan.To conduct process audit and product audit as per plan.
- Tata Communications
  Aug 2019 - Oct 2021
  Incident Management Specialist
  Ensure outages are promptly communicated with exceptional quality. To follow up with different team to resolve network issue in ISP services. To escalated issue as per shared escalation matrix. To coordinate with end customer for ISP related issue customer is facing with services. To share exact root cause for problem occurred during down time. To troubleshoot ISP related issues.
- Tata Communications
  Feb 2022 - now
  Customer Service Executive
Licenses & Certifications
- Certified Professional AutoCAD 2013
  IIHT Ltd
  Aug 2022
Honors & Awards
- Awarded to Rahul Therokar
  Hi5 award - Jun 2022 Awarded for outstanding performance of month

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