Ahmed Osman

Experience

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  Dahabshiil Group of Companies

  Jul 2008 - Feb 2011

  BRANCH COORDINATOR

  BRANCH COORDINATOR:• Provide professional secretarial services to Branch Manager by preparing draft replies, self correspondence and appropriate responses to internal / external customers.• Effectively coordinate with Heads of Departments at H.O. and other Branches to ensure timely communication and smooth work flow.• Organize branch / department meetings, Customer Seminars, other internal presentations etc. to ensure the optimum usage of time.• Maintain and apply strict level of confidentiality in all work related matters, to protect the Company's business interest.• Keeps updated about policies, procedures and practices within department /company to ensure consistent adherence.PROJECTS BOARD MEMBER:• Provide input to process improvement ideas• Review circulated correspondence; provide feedback as required• Identify high impact / high return opportunities within respective areas• Proactively ask questions and offer input• Attend every Project Team status meeting; recognize the importance of this project to the organization• Keep Project Stakeholders updatedPREVIOUSLY:Customer Service Show less

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  INCEIF

  Jun 2011 - May 2012

  CIFP,Student

  CIF, intern student

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  East Africa Bank

  Jul 2012 - Sept 2017

  Deputy Manager Business Development

  Deputy Manager Business Development at East Africa Bank Responsible for proving a range of general banking services to business customers to achieve the business goals of the branch. Principal Accountability: Sales • Participate in the development and implementation of the branch sales plan and programs for the business segment ensuring the consistency with the overall business plan of the Bank. • Achieve the agreed individual sales targets ensuring the compliance with Bank’s policies and procedures to support the realization of the branch targets, particularly those of the business segment • Promote the Bank’s products to new and existing customers by making proactive sales efforts and capitalizing on cross selling opportunities in order to achieve the sales targets. • Develop existing client relationships, if potential exists, to upgrade them into the Commercial Segment. Service & Quality; • Review applications for loans and other trade and finance products to confirm their completeness and initiate processing, by deciding those cases within delegated level of authority and escalating the remaining to the appropriate authorities. • Proactively ensures that superiors (Business Development Manager) and central processing units (Head Office) meet speedy turnaround times as laid out in service level agreements. • Ensure to deliver consistently high level of customer service and effectively deal with the customer queries in order to maintain high degree of customer satisfaction. Others;• Develop competitor awareness to assess the extent to which the Bank’s products and services for the Business segment are competitive and achieve market coverage. • Communicate product, service and channel issued that repeatedly seem to block or constraint potential sales to customers, To Head of Business Development, Head credit and risk or Head of Treasury and Finance. Show less

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  East Africa Bank

  Nov 2017 - now

  Manager corporate and regional banking