Steven Chacon Quesada

Experience

• 

  Escuela Autumn Miller

  Jan 2012 - Nov 2013

  Professor

  Key reponsibilities:• Preparing the weekly, monhtly, and yearly lesson plans• Preparation of the class materials including exams and materials to work on/off class• Manage the IT infrastructure of the school• Deliver personalized instruction to each student by encouraging interactive learningAchievements• Implementation and maintenance of the Network for the whole school • Annual, monthly, and weekly planning of classes• 100% pass rate from all grades• Creation and organization of the IT school department Show less

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  Hewlett-Packard

  Nov 2013 - Aug 2015

  Technical Engineer

  Key reponsibilities:• Troubleshoot Technical issues associated to the solutions owned by the team• Management and organization of the new Costa Rica team• Create capability within the team• Escalation contact between developers and clientsAchievements• 100% of adoption from Costa Rica’s team to all company standards• Successfully implemented the transformation of the call center• No service disruption along the different software releases• 99% user satisfaction Show less

• 

  Colegio Moises Tahay

  Nov 2015 - May 2016

  English Teacher

  Key reponsibilities:• Preparing the weekly, monhtly, and yearly lesson plans• Preparation of the class materials including exams and materials to work on/off class• Organization of student groups to participate in different extracurricular activities• Deliver personalized instruction to each student by encouraging interactive learningAchievements• Annual, monthly, and weekly planning of classes• 100% pass rate from all grades• Implemented a new learning methodology outside from the guide books• Coaching for students that were going out from high school into college Show less

• 

  Procter & Gamble

  Sept 2016 - Nov 2023

  Key reponsibilities:• Implement projects while following the standards and best practices• Helping the development team to use Agile methodology to create high-value products.• Removing impediments to the development team’s progress in adopting Agile methodology (either himself/herself, within the team or get help from outside the team or from product owner).• Manage collaboration by introducing new tools and establishing best practices to be followed by the teamAchievements• Succesfully delivered the organization transformation from waterfall to Agile, creating scrum teams to deliver faster implementations• Leading the scrum team while using Agile methodologies and leading the implementation of Agile tools (Azure Devops)• Created a new IT Service to provide support for scrum teams on all Technical needs associated to the projects in execution• Active work to successfully deliver projects 50% faster, and 50% cheaper, while delivering around $125K in savings Show less Key reponsibilities:• Global Application Manager for Master Data reporting Tools, providing support to all regions and delivering Business needs to solution development• Resolving cross-program issues and strategic issues with senior stakeholders;• Coaching and team development in a global organization• Managing the Budget for the team, including the support of the Applications in scopeAchievements• Bringing innovation to the current solutions available on Master Data space, delivering $120K on savings • Creation a new Data Quality Service and application for Master Data, reducing 86% of incidents related to Master Data • Successful decommission of legacy applications and replacement with new and strategic solutions• Successful development of new global solutions including the innovation space to try out new technologies Show less

  • ITOT Sr. Manager

    Sept 2023 - Nov 2023

  • IT Sr Project Manager

    Jan 2020 - Sept 2023

  • Global Service Leader

    Sept 2016 - Jan 2020