Adi Shopen

Experience

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  BCI IT and Software solutions LTD

  Jan 2010 - Jan 2012

  Account Manager

  BCI IT and Software solutions LTD is a leading software solutions for academic administration. • Accompanying clients from requirements collection to onboarding• Providing customer service and tech-support

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  Bgate Software Soltuions

  Aug 2013 - Dec 2015

  Strategic Account Manager

  Bgate, a unique web based software, offers usage by SAAS/On Demand version or by On-Site installation version• Managing SMB accounts from pre-sale to post-sale• Preserving clients and providing tech-support in finance, HR, inventory and CRM modules• Writing and designing implementation documents

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  Bank Leumi בנק לאומי

  Jan 2016 - Aug 2018

  Knowledge Management and Product manager

  Leumi is Israel's oldest banking corporation and one of the leading and largest corporations in the Middle East• Enhancing productivity by identifying and optimizing the use of internal knowledge sources• Developing SharePoint portals and excecuting cross-organizational processes• Researching user behavior to define new features for the bank's digital-credit products

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  Yeda Education (Et Hadaat)

  Dec 2018 - Mar 2020

  Call Center Manager

  Yeda Education (Et Hadaat) provides Learning & Diagnostic Assessment platform personalizes the learning journey to focus upon each student’s achievement and school system improvement for next generation schools.• Hiring, developing, managing and motivating call center representatives and field agents• Collaborating with all company departments to ensure proper handling of customer service issues• Optimizing call center productivity and setting high quality standards through data analysis• Leading operational and executive level meetings• Tracking metrics and reporting results to senior management• Defining and integrating channels for internal communication and customer service• Developing procedures to improve department effectiveness and overall company operations Show less