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Andrew Hedrick

Andrew Hedrick

Custodian

Followers of Andrew Hedrick213 followers
location of Andrew HedrickChristiansburg, Virginia, United States

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  • Timeline

  • About me

    Graduate from Independence University with a BS in Networking and Information & Cyber Security

  • Education

    • Blacksburg High School

      1996 - 2000
      General studies General Studies

    • Independence University

      2017 - 2021
      Bachelor of Science - BS Networking & Information Sys Security

  • Experience

    • Town of Blacksburg

      Jan 2004 - Oct 2021
      Custodian

      + Maintain cleaning machinery+ Ensure correct use of cleaning chemicals+ Working in groups to get projects done+ Maintaining cleanliness & sanitation in detail+ Repairing items & setting up for events+ Opening and closing buildings, preparing facility for daily operation

    • Independence University

      Jun 2020 - Oct 2020
      Remote IT Support Specialist l

      + Promptly answer requests for assistance from students and staff+ Prepare for and participate in all scheduled training sessions+ Provide timely follow up to any requests not resolved during the initial request for assistance + Ensure accurate and precise data entry of all service desk contact into the tracking system+ Escalate and/or refer any requests for assistance that require action or expertise outside of the scope of the Service Desk+ Provide assistance to and report to any other requests made by the IT Support Manager Show less

    • Virginia Tech

      Oct 2021 - now
      System Support Specialist

  • Licenses & Certifications