Rosie Baker

Experience

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  Komedia

  Sept 2001 - Sept 2004

  Deputy House Manager

  Leading FOH & Box Office teams, security, bars and catering as designated House Manager. This role ensured that busy comedy, cabaret and music events ran smoothly and safely. As part of this role I trained as a door supervisor, was a keyholder and emergency responder out of hours.

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  Komedia Edinburgh, Roman Eagle Lodge

  Aug 2002 - Aug 2003

  Venue Manager

  Manager of Komedia's Edinburgh Festival theatre venue, Roman Eagle Lodge for the Fringe Festivals in 2002 & 2003. Ensured 20+ shows a day ran smoothly and on time.

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  National Portrait Gallery

  Sept 2004 - Sept 2009

  Visitor Services Manager

  Responsibilities included:Line managing and motivating team of 135 Visitor Services Assistants who were responsible for visitor services, box office, gallery interpretation and collection security.Responsible for all initial and ongoing Visitor Services team training and development such as inductions, writing and delivering brand value and visitor service standard training. Introducing customer care/staff development/team communications initiatives such as Portrait of the Day talks, daily team briefings and exhibition design consultations. Budgeting for overtime and uniforms. Setting, monitoring and measuring team targets for gift aid donations, audioguides, guidebook sales and membership. Managing events including private views, weddings, fundraising galas and corporate hires. Show less

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  English Folk Dance and Song Society

  Jan 2010 - Feb 2020

  Operations Director

  As Operations Director, I managed vibrant English folk heritage and membership organisation and Grade II listed building home, Cecil Sharp House. This included a library, a folk archive and venue hire. My responsibilities included:Project managing capital projects aimed to improve visitor experience. First, to install a lift and to improve café and reception spaces, so the venue became fully accessible, brighter and more spacious. Then, a full refurbishment of Kennedy Hall, involving the conservation and restoration of an iconic 50s mural, a sprung floor and acoustic panels. Managing the building and facilities to improve the service on offer to all staff and users, with a focus on access, inclusion and customer care. Ensuring EFDSS was up-to-date with legislation, including policies and processes, insurances and licenses, inc Ents., Alcohol, PRS, PPL, MCPS and the risk register.HR lead responsible for recruitment and employment processes.Working in partnership with catering franchisees to develop wedding and corporate packages and other income generating initiatives.Leading venue operations including programmed and hire events.Leading venue hire team, setting targets & working to diversify commercial income streams, through developing the venue hire offer, office space rentals and catering. Managing operational and commercial income budget. Show less

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  Bishopsgate Institute

  Feb 2020 - May 2023

  Head of Business Delivery

  I was part of the senior team at Bishopsgate Institute, a place for live performance, dance, learning and heritage. The special collections focus upon London history, socialism, activism, feminism, LGBTQ+ history, free-thought, and humanism. Visitors online and in person enjoy adult learning, courses, events, music concerts and dances. The venue hire business hosts a broad range of clients including orchestras, auditions and musical theatre, to conferences, celebrations and filming.Financial sustainability post pandemic was my main focus, through venue hire and other commercial income. Also upon ensuring that the Grade II listed buildings are maintained and developing to meet current and future audience needs.My responsibilities included:With the Visitor Experience team, developing accessibility, inclusion, engagement, training and signageSecurity and safety of buildings, assets and visitors, staff and customersPolicy and processes around business continuity, accessibility and sustainabilityBusiness resilience, including the buildings and IT infrastructurePlanning, implementation, and completion of agreed capital development projectsCompliance, including as the appointed Data Protection OfficerContract management and value for moneySmooth running, visitor friendly operations, including event deliveryThe performance of the trading company (BI Trading Ltd, which includes venue hire and other commercial income) Show less

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  Foundling Museum

  May 2023 - now

  Director of Commercial and Operations