Arun Kumar Singh

Experience

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  CMC LTD

  Jan 2008 - Jun 2008

  Desktop Support Engineer
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  Wipro

  Jul 2008 - Jul 2009

  Facility Management Engineer

   Responsible for Leading Team In UP (North). Installing workstations, servers, network services and peripherals. Management of all servers (AD, Exchange 2003, Antivirus, WSUS, FTP & File server etc. Troubleshooting issues both at the client (Microsoft outlook) and Exchange server side. Providing solution to 1st level escalated calls. Helpdesk management.(HP Open View, Wipro E-Helpline) Maintaining Incident management, change management process ,IMAC Follow site specific escalation matrix - Timely escalations Escalating unresolved problems to the principal / hardware vendor for ensuring Resolution 100% of call updates /update in the call logging package  1st Level troubleshooting DHCP Servers & Lotus Notes Managing and troubleshooting local, network printers. Performing periodic backup of all system files / volumes/users data. Show less

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  SourceTrace

  Aug 2009 - Sept 2012

  Account Manager-Support

   Work closely with STS engineering team to respond to clients’ needs and requests for L2 Level technical support  Ensuring all ITIL process Implementation such as Change management, Problem Management, Incident Management etc User management, group policy management, rights enforcement and implementing the Desktop Security Policy. Complete installation & Troubleshooting of application & S/w running on the site. Work with other systems vendors with which the deployed solution may be integrated to resolve communication and data transmission problems that may occur  Design and create the second tier of support for the solution as is required to be a sustainable model  Respond quickly, efficiently and effectively to calls from the users when technical problems occur  Work with product development team to develop work-around and enhancements when required  Develop specifications for solution modifications and upgrades that will fix bugs and/or enable additional functionality that are required by users and/or partners Show less

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  Wipro

  Oct 2012 - Feb 2020

  Operations Manager

   Ensure all SLA, KPI metrics are met as per agreed SLA norms for the account/s. Responsible for Overall Service delivery  Engage with customer on performance based on customer requirement, Present KPI performance report Weekly/Bi-Weekly/Monthly. Ensure all contract SOW, SOP are adhered to and ensure zero non-compliance for all terms and conditions for OEMs. To effectively collaborate with Incident/Technical functional teams to ensure availability of right resource for the program to function and deliver seamlessly. Review and drive contract compliance, effectively manage contract conditions and ensure compliance to contract change management as necessary.  Ensuring Strong Relationship with Partners stake holders & identify New Partners for Project. Handling Customer Critical Escalations desk & Deliver excellent customer service.  Actively participate in NC closure / Risk mitigation in case of escalation from program management. Escalate non-compliance to management & work out plans for closure and mitigation Partner Management & Ensure availability of resource for Field Support.  Responsible for Regional Technical support group (RTSG) to provide L2 level technical support. Wintel Server Hardware maintenance & breaks fix (IBM, HP, DELL, Wipro, Fujitsu etc.). Server Remote Management (BMC,IPMI,DRAC,RSA,ILO,RMM) Hardware RAID technologies (RAID 0, RAID 1, RAID1+0, RAID5, RAID 6 etc.) OS Hardening, performance and kernel tuning. VMware Infrastructure Administration & Management. Handling Data Center Operations with Business & Mission Critical applications Available to support 24x7x365. Call Closure within Norms - Remote/ Onsite, Follow the Checklist(s) and Standard Process, RCA on high priority SR and incidents/repeated issues. Storage technologies: iSCSI, FC, SAN, DAS, NAS, CAS, EMC2 Lenovo Configuration & Monitoring. Configuration & Troubleshooting of Backup Tape Library & autoloader in Datacenter environment. Show less

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  HCLTech

  Feb 2020 - Sept 2023

   Leading a team of Engineers and Specialists who deliver technical support across Multi Cloud (Azure ,AWS & Google) Cloud products. Manage relationship with Client, internal business team, Customer IT organization, Corporate IT Team, and other stakeholders. Ensure all escalations/issues are proactively identified, addressed, and closed with documentation. Regular reviews for Client and Corporate initiatives / projects / IT implementations across towers including applications, Cloud products etc. Drive IT Governance meeting with client IT, business teams Ensure Zero Major Incidents due to hygiene issues for the account/s Report out performance metrics, dashboards, monthly updates, and issue progress to Internal and Client, Business, and I T leaders as and when required To enable the conduct of Infosec compliance audits across all account/s Ensure 100% contractual compliance from IT standpoint for all accounts managed Ensure all SLA metrics are met as per agreed SLA norms Actively participate in IT risk identification and mitigation Ensure effective Business Continuity Planning & delivery Partner with internal Audit teams to help enhance processes,systems A solid understanding of Enterprise Architecture, cloud-based technologies (MS Azure ,AWS & Google) and/or Software as a Service Orientated Architecture (SaaS) Experienced in operating in Azure, AWS, GCP leveraging cloud-native services, and understanding the pillars of the cloud well-architected framework. Working closely with architects and other internal stakeholders to plan future implementations and improvements of our cloud-native infrastructure Solid understanding of cloud computing, networking, and storage principles with focus on Multi Cloud Azure, AWS & Google Assist in Design/Architecture of AWS and Hybrid cloud solutions. Proficiency in understanding concepts and technologies in DevOps, IT operations, security, cloud, microservices, containers, and scheduling platforms Show less

  • Project Manager - Cloud

    Feb 2020 - Sept 2023

  • Cloud Operations Manager

    Feb 2020 - Sept 2023
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  CloudEQ

  Sept 2023 - now

  Cloud Operations Manager

  CloudOps