Siyabonga Madide

Experience

• 

  Durban University of Technology

  Feb 2019 - Aug 2020

  • Student Tutor

    Feb 2019 - Aug 2020

  • IT Support Specialist

    Feb 2019 - Dec 2019
• 

  Vascowiz Group

  Jan 2020 - Feb 2023

  • Property Manager

    Jan 2020 - Feb 2023

  • Technical Support Engineer

    Jan 2020 - Feb 2023
• 

  The DUT Appfactory

  Sept 2020 - Jun 2021

  Fullstack C# Software engineer

  ● Developed and tested web applications using MVC ASP.Net & Core, alongside senior developers.● Created SQL stored procedures and queries to configure databases

• 

  Durban University of Technology

  Oct 2021 - Oct 2022

  Robotics facilitator

  DUT MICTSETA Centre of excellence for postgraduate student training.> Introduction to Pepper and Nao robot as the learning tool.> Assists in addressing the skill shortage and digital divide brought by Fourth industrial Revolution.

• 

  African Girls Can Code Initiative

  Apr 2022 - now

  Trainer of trainees

  Contributes to the development of a roadmap that guides the coordination of the national coding camps, using the Stratch, C#, Salesforce.com and JavaScript to spark the interest of young women.Train young girls to train more girls to be part of the fastest growing sector.

• 

  Sybrin

  Jul 2022 - Feb 2024

  Salesforce Developer

  • Evaluate analysis, problem definition, business requirements, solution development & provide recommendations to enable the operational feasibility of solutions.• Developed and customized Salesforce applications to meet client requirements, including custom objects, workflows, and validation rules.• Implemented integrations with third-party systems using REST/SOAP APIs and managed data migration activities.• Conducted code reviews and implemented best practices to ensure code quality, maintainability, and scalability.• Collaborated with stakeholders to gather and prioritize requirements, providing technical expertise throughout the project lifecycle.• Delivered comprehensive training sessions and documentation to end-users to facilitate smooth adoption of new Salesforce features and functionalities. Show less

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  Standard Bank Group

  Aug 2022 - Apr 2023

  Salesforce Feature Analyst - consulting via Sybrin
• 

  Absa Group

  May 2023 - Jan 2024

  Product Engineer - consulting via Sybrin

  • Evaluate analysis, problem definition, business requirements, solution development & provide recommendations to enable the operational feasibility of solutions.• Conduct peer reviews, testing, problem solving within and across the broader team.• Participate in incident management & DR activity – applying critical thinking, problem solving & technical expertise to get to the bottom of major incidents.• Supports the Physical channel teams in the development of user material (Customer, Employee & 3rd Party Adoption) Risk & Governance.• Applyed critical thinking, design thinking and problem-solving skills in an agile team environment to solve technical problems (Front End, Back End OR Middleware) with high quality solutions.• Supported all Branch and regional Managers with Salesforce Lightning Dashboard and Reporting to have a view number of actioned, opened and closed leads. Show less

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  Capitec

  Feb 2024 - now

  CRM Architect

  • Collaborate with cross-functional teams to gather requirements, analyze business needs, and translate them into technical solutions.• Utilize SQL, Data Cloud and other relevant tools to process and prepare data on the target audience for ingestion into the client engagement system, such as Salesforce Marketing Cloud. This involves creating segments and transforming data to align with journey requirements.• Develop comprehensive documentation outlining the client engagement journey specifications, utilizing standard engagement journey map (EJM) templates, and seek stakeholder approval.• Take the lead in system integration projects aimed at implementing various data ingestion methods, including APIs and Managed File Transfer (MFT), following the Software Development Life Cycle (SDLC) process.• Take the lead in the design and implementation of Salesforce CRM solutions to optimize customer engagement and streamline business processes.• Act as a subject matter expert on Salesforce platform capabilities, recommending innovative solutions to address complex business challenges. Show less