Todd Snarr

Experience

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  Utah Department of Administrative Services

  Jun 1992 - Aug 1993

  Writer

  //Technical responsibilities:• Designed and developed an online infobase to consolidate all procedural documentation in the Division of Information Technology Services.• Wrote and edited policies, procedures, and standards for five sections within the division.• Created division style guide to standardize documentation development.//Public relations responsibilities:• Wrote, edited, and designed state employee newsletter (distribution: 18,000).• Coordinated deadlines and printing specifications.• Wrote correspondence for the executive director and governor's signature.• Wrote and designed advertisements for department activities.//Administrative responsibilities:• Tracked and responded to requests from the governor's office.• Interacted closely with the executive director to monitor department workflow.• Handled requests for information by working closely with ten division directors. Show less

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  AT&T Global Information Solutions (formerly NCR)

  Jan 1995 - Aug 1995

  Information Products Contractor (Retail Products and Systems)

  • Worked closely with human factors engineers to edit and redesign an ergonomics guide, which educated cashiers and front line managers on how to safely use NCR retail equipment.• Worked in a team-oriented environment, consisting of hard copy and online documentation for software and hardware retail products. • Researched, designed, and produced a features guide and quick reference materials to support a retail sales application.

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  Brooks Automation (formerly Auto-Soft Corporation)

  Oct 1995 - Aug 2001

  Senior Technical Writer

  • Designed, wrote, and maintained the technical publications that supported a wide range of automated material control systems for the distribution and semiconductor industries.• Developed publication plans and information products for a variety of end users, including operators, system administrators, and software engineers. • Developed and maintained a publication scheme for software specifications and user guides, including numbering, conventions, and layout.• Designed, developed, and produced division templates using MS Word for all development and educational publications, including requirements and design documents, test plans, technical briefs, user guides, and publication plans.• Worked closely with engineers to develop requirements documents and design documents.• Developed Windows-based online help using RoboHELP, as well as Java-based help using RoboHTML. Show less

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  Brooks Automation

  Aug 2001 - Jan 2007

  Technical Publications Manager

  • Managed a documentation team of 4–5 writers, which included hiring; conducting performance reviews, merit increases, and monthly staff meetings; requesting (and tracking) software and hardware upgrades; developing department objectives and training plans; and assessing work assignments. • Developed all the documentation for a Java-based material control system that pre-integrates equipment control, material handling, and automatic identification systems for semiconductor fab automation.• Managed remote employees and issues associated with remote documentation teams (India and Korea).• Effectively worked with print vendors to manage documentation production for multiple offices, which required cover production (using Quark), proof editing, and budget tracking.• Participated on a documentation committee to develop and maintain the style guide and documentation development processes for the company.• Worked closely with Quality Process Engineering to design, develop, and produce corporate templates for software requirements specifications, design documents, project contracts, product plans, IQ protocols, and upgrade plans. Show less

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  Applied Materials

  Jan 2007 - now

  • Work closely with segment and product managers to ensure that appropriate and consistent marketing collateral is in place in order for sales personnel to succeed—battlecards, datasheets, training presentations, customer presentations, and Web content.• Develop and edit marketing collateral, ensuring messaging is professional, appropriate for the intended audience, and aligned with overall marketing strategy. • Plan, design, and execute the workflow process and architecture for current sales enablement and content management platform (using Highspot). • Provide quarterly metrics to management on Web traffic usage (using Google Analytics). • Innovate and standardize new ways of presenting services and software products on the Web, improving overall organization and consistency of messaging.• Plan, design, and execute the messaging strategy for global customer events and software symposiums, including theme, speaker presentations, agendas, posters, Web registration pages, registration mailings, and customer surveys.• Increase efficiency of customer events by developing standard event planning, coordination, and execution process.• Design and manage the internal marketing Web site (using SharePoint), ensuring that all pricing, account, and strategy documents for semiconductor services are easily available and up to date. Show less // Individual contributor duties:• Designed, wrote, and maintained the technical publications and online help for a material control system software product—including release notes, installation guide, technical brief, user’s guide, system monitoring guide, and online help (using Oracle Help for Java).• Researched available product information, such as design specs, StarTeam change requests, and prototypes; attended product team meetings and interviewed software and system engineers.// Management duties:• Supervised a global documentation group of 4 writers, which entailed conducting performance reviews, merit increases, one-on-ones, and monthly staff meetings; requesting (and tracking) software and hardware upgrades; developing mission and vision statements, as well as team objectives; and assigning and assessing work assignments.• Acted as a liaison between the company and the documentation group, providing documentation status updates as required by management.• Researched emerging standards and trends in technical writing (and kept the writing team informed of these standards and trends).• Ensured that consistent technical, procedural, and business standards were in place for the group to succeed (including templates, a style guide, and documentation development procedures).• Monitored quality and ensured that standards were followed. Show less

  • Marketing Communications III

    Oct 2010 - now

  • Technical Publications Manager

    Jan 2007 - Oct 2010