Kristen Burns

Experience

• 

  Target

  Sept 2005 - Aug 2012

  Senior Team Leader

  As a Senior Team Leader my responsibilities included overseeing the customer service team, writing schedules, directing my team to complete multiple projects throughout the store, and leading the entire store team as Leader on Duty. During my time as the customer experience leader, my team consistently provided a positive shopping environment based on customer service reviews.

• 

  Macy's

  Aug 2012 - Sept 2013

  Sales Supervisor

  As a Sales Supervisor I drove the team to exceed sales goals by executing Macy's initiatives. I trained associates to consistently deliver effective selling behaviors, resulting in higher customer engagement. I maintained high customer readiness standards delivering a clean, neat, and easy to shop store environment.

• 

  Microsoft

  Sept 2013 - Sept 2023

  As a Service Advisor, I help customers assess their technical problems while delivering great customer service. I troubleshoot customer’s devices to solve problems on case by case situations in order to teach and educate the customers. As part of the Visuals Team, my job is to prepare each new device for upcoming floor sets by imaging them with the correct software. As an Assistant Manager I was responsible for leading a team to provide great customer service. I also invested in the growth of the team by setting goals/expectations and recognizing or coaching employees for their performance results. I was also the lead manager overseeing the inventory control process and was responsible for completing daily task and reports

  • Senior Direct Sales Associate Education

    Apr 2021 - Sept 2023

  • Assistant Store Manager

    Oct 2016 - Apr 2021

  • Service Advisor

    Oct 2014 - Oct 2016

  • Assistant Manager Specialty Store

    Sept 2013 - Oct 2014
• 

  Filtrex Service Group

  Sept 2023 - now

  Human Resources Management