Brittany Rooks

Experience

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  Care & Trust Child Services

  Jan 2005 - Jan 2013

  Nanny
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  MWR

  Apr 2007 - Jun 2008

  Front Desk Clerk
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  Jack Wills

  Oct 2013 - Jun 2014

  Sales Order Processor/ Stock Inventory Associate
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  U.S. Army PHC Veterinary Command

  Jun 2014 - Sept 2015

  General Manager Operations
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  US Navy

  Sept 2015 - Oct 2016

  Human Resources Assistant
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  United States Air Force

  Oct 2016 - Oct 2019

  Lead Admissions Clerk

  Provides advance directives, third party liability documentation, and other forms for patient to complete for inclusion into inpatient medical record.Creates preadmission charts within electronic reporting systems (CHCS, Essentris, HIAMS, AHLTA etc.).Notifies Commander or designee of active duty patient’s inpatient admission and/or subsequent discharge/transfer from an MTF. Tracks and reports statics as required.Coordinates/ communicates with local civilian/non-military medical facilities to identify active duty admissions in the local area.Coordinates/communicates with the case Casualty Affairs Officer for notification and support of all seriously ill or injured active duty members (both within the MTF and the local area).Determines/verifies eligibility of all patients using the Defense Enrollment Eligibility Reporting System (DEERS).Tracks and reports daily patient movement, bed status and ward transfers.Corrects admissions errors.Assists in coordinating patient transfers from other wards or to outside facilities.Receives and processes application for Air Force Secretarial Designee Program.Ensures individual meets criteria as specified in AFI, Tricare Operations and Patient Administration Functions.Coordinates request for Secretarial Designee status through Chief of hospital services and MTF Commander for Verification of available service, capacity and approval.Tracks and reports all casualty reports and notifications in accordance set by AFPC, Directorate of Operations.Assists providers in preparing death certificates according to State guidance. Obtains a decision regarding an autopsy and coordinates with appropriate office for completion.Trains all new employees including, contractors,military personnel,volunteers,youth volunteers, and externship participants.Experienced customer-relations background.Mediated complaints for customers and resolved issues.Experience in handling confidential paperwork Show less

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  ITA International

  Nov 2019 - Mar 2020

  Payroll Specialist

  Payroll Management Skills: Provides support performing duties for payroll functions, servicing nearly 1,200 civilian personnel. Provides payroll in-processing briefing to newly assigned employees; collect payroll financial documents and enter information into Defense Civilian Payroll System (DCPS). Perform input prior pay corrections and other manual entries to resolve discrepancies; time and attendance payroll audits; develop reports to disperse to organizational departments; establish follow-up actions to complete audits. Performs time and attendance corrective actions; input work schedule changes, personnel leave input, to include, but not limited to; advanced/restored/donated/family leave. Performs research of debt and other pay inquiries involving time and attendance issues and submit Remedy request to DFAS (Defense Finance & Accounting Service), as required. Produce daily, weekly, bi-weekly and monthly time/attendance and CSR (Customer Service Reps) reports; distribute reports to applicable organizational representatives for actions and ensure all reports are cleared in DCPS. Retrieve and clear bi-weekly undistributed labor suspense reports. Maintains daily and monthly payroll filing. Daily use of Google suite and Microsoft suite.Government RelatedActive Secret Security Clearance Show less

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  Modern Healthcare JV, LLC

  Mar 2020 - Jan 2021

  Office Administrator

  Scheduler Skills:Directs telephone calls and TCON messages to appropriate section for assistance utilizing the AHLTA system. Schedules and arranges medical appointments and determines patient eligibility utilizing CHCS system.Relays general instructions to patients, ensures referrals are maintained for patient care continuity. Maintains accurate and up-to-date patient schedules and logs. Utilized government computer system tools and standard protocols and procedures ( detail codes, freezing slots, and TRICARE online usage) to facilitate maintenance of appointments slots, researching options, or cancellation processing.Medical Records Management: Obtains and updates and files medical records. Obtains documentation as requested by healthcare providers (test results or documentation not yet filed in records). Organizes and researches patient records, extract needed information, and review records for completeness, accuracy, and consistency within established guidelines. Initiates and locates patient medical records. Maintains medical records in accordance with prescribed directives. Conducts daily pull, delivery, and retrieval of patient records. Ensures arrival of medical records prior to appointment(s). Prepares reports regarding record statistics as necessary. Participates in records review as part of the facility’s quality assurance program and in accordance with accreditation standards.Retires medical records in accordance with regulatory procedures and guidelines. Show less

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  Island Creek Associates, LLC (Island Creek)

  Mar 2021 - Jul 2021

  General Clerk

  Human Resources Management: Maintain and process data inquiries of students of command through multiple government interfaces as Command Pay/Personnel Administrator (CPPA). Processes gains and transfers of any student status members to current and future command UICs. Prepare and transcribe official documents for purposes of member’s Fitness Evaluations and Evaluations prior to detachment. Compile official documents using automated personnel systems-Naval Standard Integrated Personnel System (NSIPS) and Transaction Online Processing Systems (TOPS) to local Personnel Support Detachment (PSD). Assisted in aiding members with inquiries for pay discrepancies, entitlement inquiries, financial inquires, etc. for the duration of member’s tour. Draft, correct and create all departmental correspondences as directed by Department Head and Command Leadership. Maintains official documents for retaining under the Financial Improvement and Audit Readiness (FIAR) compliance.Pay Specialist:Provided support performing duties for payroll functions for active duty military members of Training Squadron. Performed input prior pay corrections and other manual entries to resolve discrepancies; develop reports to disperse to organizational departments GTTC Administrative. Clerk for Training Squadron; establish follow-up actions to complete internal audits for training office continuity.Travel Logistics Management: Performs travel claim accounting for CONUS and OCONUS. Counsels and allocated Temporary Lodging Allowance (TLA) benefits and other variety of travel entitlements based on member’s request. Government RelatedActive Secret Security ClearanceLeadership/Management Skills• Train expectations of work environment/office• Experienced in oversight and coordination of office assignments, support, quality control• Mentor/coach staff on office expectations, efficiency and effectiveness.• Liaison for lower management on aspects of customer’s support and confrontations Show less

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  PKL Services

  Jul 2021 - Oct 2023

  Departmental Administrative Team Lead

  Human Resources Management: Maintain and process data inquiries of students of command through multiple government interfaces as Command Pay/Personnel Administrator (CPPA). Processes gains and transfers of any student status members to current and future command UICs. Prepare and transcribe official documents for purposes of member’s Fitness Evaluations and Evaluations prior to detachment. Compile official documents using automated personnel systems-Naval Standard Integrated Personnel System (NSIPS) and Transaction Online Processing Systems (TOPS) to local Personnel Support Detachment (PSD). Assisted in aiding members with inquiries for pay discrepancies, entitlement inquiries, financial inquires, etc. for the duration of member’s tour. Draft, correct and create all departmental correspondences as directed by Department Head and Command Leadership. Maintains official documents for retaining under the Financial Improvement and Audit Readiness (FIAR) compliance.Pay Specialist:Provided support performing duties for payroll functions for active duty military members of Training Squadron. Performed input prior pay corrections and other manual entries to resolve discrepancies; develop reports to disperse to organizational departments GTTC Administrative. Clerk for Training Squadron; establish follow-up actions to complete internal audits for training office continuity.Travel Logistics Management: Performs travel claim accounting for CONUS and OCONUS. Counsels and allocated Temporary Lodging Allowance (TLA) benefits and other variety of travel entitlements based on member’s request. Government RelatedActive Secret Security ClearanceLeadership/Management Skills• Train expectations of work environment/office• Experienced in oversight and coordination of office assignments, support, quality control• Mentor/coach staff on office expectations, efficiency and effectiveness.• Liaison for lower management on aspects of customer’s support and confrontations Show less

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  Advanced Concepts Enterprises, Inc (ACEs)

  Oct 2023 - Jan 2024

  Instructor
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  PKL Services

  Jan 2024 - Jul 2024

  Site Manager

  Site manager of government contractor

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  Virtual Computing Technology

  Jul 2024 - now

  Site Manager

  Site Manage of Government Contractors