Mohan Khandwaliya

Experience

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  PCS Technology Ltd.

  Aug 2011 - Nov 2012

  Sr IT FMS support

  KEY RESPONSIBILITIES: -o Installation, Administration of E-mail Clients Using Microsoft Outlook And Outlook Express. Helping on-line Support Engineers, solve configuration problems related too Mails, operating systems, desktop software and networking deviceso Installing, Maintaining, Administering, Troubleshooting Hardware, Peripherals, LAN Networks...o Troubleshooting the day-to-day problem in LAN/Wi-Fi of the facilityo Print Server, and Anti-virus Server (Symantec Anti-Virus)o Helping on-line Support Engineers, solve configuration problems related to Mails, operating systems, desktop software, servers and networking devices.o Pos machine maintaining and scanner troubleshooting Assign Quota management on user accountso Configure TCP/IP on domain Network, configure and maintaining DHCP Server.o Cabling between PCs in LAN, configuring pop-up blocker, IE security and privacy optionso Working on Remote Assistance and Remote Desktopo Spearheading the entire IT related operations as an IT-Admin, encompassing, system administration, networking and client servicing.o Configuring cisco 500 series router for new sites and warehouse. Show less

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  AGS Transact Technologies Ltd

  Dec 2012 - now

  Sr IT Executive

  KEY RESPONSIBILITIES: -o Leading the business / Infra / Applications projects and rollouts.o Ensuring regular status reports & dashboards for every project.o Managing 10+ sites with 4+warehouse and DC and 6+ VIP users across Delhi NCRo Incident Management: Ensuring end-to-end ownership of incidents and service requests. Meeting deadlines and turnaround time without compromising quality norms and adhering to SLA. Understanding and coordinating with client for requirements, enhancements, Customization, hardware/software-related issue, providing solutions adhering to delivery schedules. Handling incident management for all incidents reported and developing management information for incidents. Coordinating internal & external staff and ensuring that incidents are resolved as per defined timelines.o Assets Management: Hardware asset management entails the management of the physical components of computers and computer networks, from acquisition through disposal. The IT Asset Management function is the primary point of accountability for the life-cycle management of information technology assets throughout the organization with the help of BBCA Asset tuner applicationo SEP SPOC: Handling and managing SEP (Symantec Endpoint Antivirus) all north store. Check and updating SEP whether updating automatically or manually. And provide consolidate report to Zonal manger or other cl and engineers.o TPL Backup SPOC: - Handling and maintain TPL Backup of Big Bazar and pantaloons for ensuring zero % data loss. Checking TPL-Backup with the help of appropriate engineer on daily basis.o VIP User Support: Providing more than 6+ VIP user support to ensuring minimum of escalation to highest priority and make sure working all their application mails, mobile devices related issue and support Blackberry, Apple, Android devices. Show less

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  IT Support -DS (Delhi-NCR)

  Nov 2015 - now

  IT Support Delhi-NCr

  Oprating all IT related issue and improvments ,followups with vendors ,ISP,and bussiness application support team,in all delhi-ncr.