Dennis Katusya

Experience

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  Copy Cat Limited

  Aug 2009 - Oct 2010

  Information Technology Support

  While working at Copy Cat Ltd I was in charge of d ploying, configuring and upgrading operating systems and software, using standard business and administrative packages, successfully modifying specific applications for use in operational departments.Key Contributions:• Monitored and evaluated network and data communications statistics to ensure timely upgrades and additions of hardware and software to meet growth requirements• Performed network systems tuning and recommend improvements.• Drove Installation and configuration of video conferencing equipment.• Consulted with teams to resolve issues that are uncovered by various internal and third-party monitoring tools.• Supporting service-level agreements (SLAs) to ensure that security controls are managed and maintained.My Accomplishments.🏆 Oversaw the installation, configuration and support of Lotus Notes client, Citrix client, and lotus traveler full network support. Show less

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  East African Portland Cement Company

  Jan 2010 - Jan 2011

  IT Support Technician

  In this capacity, I leveraged my skills to provide IT support for software, hardware, business systems and networks.Key Contributions:• Prepared recommendations for implementation of new systems, procedures, and organizational changes.• Troubleshoot and resolved network hardware and software related issues.• Maintained 100% accurate inventory of hardware and software.• Upgraded and repaired Operating Systems and Anti-virus programs.• Expanded my knowledge of different hardware and software platforms including Administration, trouble shooting and maintenance of Windows server 2003.• Participated in researching and evaluating of new products and services. • Prepared recommendations for implementation of new systems, procedures, and organizational changes.• Performed capacity and resource planning to evaluate existing network systems to recommend resources and maintain or expand as necessary.• Sufficed network systems and ascertained first level performance through regular monitoring and proactively supervising initiatives. Show less

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  Spire Bank

  Mar 2011 - May 2015

  ICT Officer

  As Assistant Manager at ECB, I engaged my Analytical skills, ICT Competence and Client Engagement skills to ensure topnotch service delivery in the banking industry across various accounts in Africa. I oversaw Networks, IT Support and Business Systems support.Key Contributions:• Surfaced new revenue opportunities through liaising with sales managers to identify and grow revenue in potential growth areas.• Analyzed user requirements, procedures and problems to automate processing or to improve existing Bank Core Banking systems. This included Swift, Clearing, Treasury, Credit, Finance & Card business.• Facilitated continuous upgrade of business systems correction of errors to maintain systems after implementation. • Conducted in-depth studies pertaining to development of new information systems to meet current and projected needs. • Collaborated with Vendors and business teams with respect to prioritizing problem/issue resolution and for continuously enhancing the product. Show less

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  Mwalimu National

  Jun 2015 - Jul 2021

  Information Technology Manager

  Engaged my services as an ICT manager where I bear full charge and responsibility for IT Service Management. I preside over SLA management, helpdesk and change management, asset management and project managementKey Responsibilities: IT Manager• Coordinating of IT services to support the business functions, both network infrastructure and business systems. • Ensuring uptime of all business systems including IT disaster recovery Plan. This includes making sure that all hardware equipment is maintained and serviced as per the set standards.• Overseeing the implementation of the new MIS System (MS Navision, Document Management and CRM).• Outlining guidelines, developing and implementing ICT policies and strategies.• Chairing product, channel development, transformation and collaboration through defining, designing and facilitating their deployment. Key Responsibilities: Project Manager• Team leadership for direct reports (project managers/scrum masters) through accountability, oversight, and management.• Developing of formal and comprehensive strategic program delivery plans by integrating and documenting user requirements, user stories, acceptance criteria, processes, procedures, risks, and tasks to facilitate project executing, controlling, and closing. • Contribution to the program management knowledge base by sharing lessons learned and best practices. My Accomplishment.🏆 Increased business output by over 10% across the board through process efficiencies, via the implementation of various system automation, ERP and cloud initiatives including office 365, new document management system and others.🏆 Lead implementation of Core Banking System (Profits),Sacco Agency Banking, Computer Telephony, ATM Deployment and new electronic document management system. 🏆 Optimized security system operations through having a good antivirus software, a managed security solution for real time monitoring and creating awareness across the organization. Show less

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  Mitchell Cotts Group

  Feb 2022 - now

  1. Oversee, define and implement the Technology Service Delivery Strategy for Mitchell Cotts Freight Group Limited.2. Customer Relationship Management – Responsible for maintaining positive relationships with customers, communicating with them regularly, and ensuring that their needs are being met.3. Lead - Technology Operations, including, Core operation systems (Navision ERP, Galaxy Air Cargo Freight Solution, Elevating Transfer Vehicle – ETV, SITA messaging, Warehouse Management System, Container Freight Station system), Service Desk, Application Support, IT Operations and End User Device Support.Outlining guidelines, developing and implementing ICT policies, procedures, and strategies.4. Delivering the infrastructure strategy, driving cloud strategy, and driving adoption of new efficient, effective & cutting-edge infrastructure technology.Strategic stakeholder management with technology vendors including public cloud service providers, e.g. Microsoft Azure, Google Cloud, and other partners.5. Risk Management – Identify and manage risk associated with the delivery of services, ensuring that appropriate risk management strategies are in place.6. Continuous Improvement - They monitor service performance and identify areas for improvement, and work with stakeholders to develop and implement strategies to improve service delivery.7. Information Security Management – This includes security policy implementation, security awareness and training, security compliance, security strategy development and incident response Show less

  • Group Head - Technology Delivery

    Aug 2021 - now

  • Group Technology Delivery Manager

    Aug 2021 - now

  • Acting General Manager - Information Technology

    Feb 2022 - Aug 2022