John Davis

Experience

• 

  United States Department of Defense

  Jun 2004 - Apr 2014

  Senior Field Service Engineer

  Air Traffic Control for RF simulators

• 

  Royal Arc

  Jul 2014 - Sept 2015

  Project Manager

  Overhead Crane Inspections

• 

  MegaPath

  Sept 2015 - Jan 2016

  Network Engineer Support Specialist Tam lead Inbound technical advisor

  • Network Specialist Tier 2

    Nov 2015 - Jan 2016

  • Technical Support Analyst

    Sept 2015 - Nov 2015
• 

  GTT

  Feb 2016 - now

  Ensure Service Desk ownership for incidents/requests from ticket creation to resolution/fulfilment/closure• Compliance with Service Operations processes (Event Management, Incident Management, Request Fulfilment, Change Management, and Problem Management) and associated metrics (SLAs/OLAs/KPIs/other metrics Ensure Service Desk ownership for incident/request from ticket creation to resolution/fulfillment to closure. Engineering Team Lead

  • Director

    Aug 2022 - now

  • Service Assurance Global Manager

    Jul 2020 - Aug 2022

  • Service Assurance Supervisor

    Nov 2019 - Jul 2020

  • Technical Support Supervisor

    Sept 2018 - Nov 2019

  • Sr. Support Specialist Lead

    Feb 2016 - Sept 2018