Susan Thomas

Experience

• 

  National Grid

  Oct 1997 - Jul 2024

  Direct a Warehouse, Inventory Management and Fleet Maintenance team with 350 management and union personnel who maintain over 5,000 pieces of equipment, 16,000 SKUs, 82 storerooms, and $200M inventory to support gas and electric operations. Direct strategic demand planning: focus on collaborative, data-driven and digital processes with operations, procurement, standards and customer to assess demand and supply risks and mitigation strategies. Develop data solutions to predict demand and assess long-term supply risk on complex projects; partner with internal and external partners to gain transformative insights on warehouse and fleet processes, including safety. Storm NY Logistics Section Chief. Show less Lead a team to deliver Corporate Safety programs on key initiatives to employees and contractors. Lead and deliver strategies into National Grid based on industry best practices to reduce Serious Injuries & Fatalities to our employees and contractors. Develop strategies for programs based on data-driven performance--programs include vehicle safety, communications, industrial hygiene, contractor performance, safety policies and procedures. Team manages all incident reporting and incident reporting system, OSHA and executive reporting. Develop and apply automation strategies to create efficiencies within processes. Liaison with Health & Wellness, Process Safety, Field Safety, and Environmental professionals to develop overall corporate SHE strategies, both in US and UK. Show less Direct a team of professional practitioners on the use of Process and Performance Excellence tools and techniques to understand stakeholder options and process stages on Safety, Health & Environmental (SHE) issues. Strategies include a focus on SHE Communications, Near-Miss reporting and incident investigations; Safety Management System development; and benchmarking initiatives. Direct team on a multitude of cross-collaborative SHE projects and initiatives, including employee absenteeism, structuring and deployment of SHE performance hubs, and safety recognition programs. Show less Process Performance Manager - Gas Process. Manage process and performance for Maintain Gas and Gas Respond & Repair programs and activities, including gas leak activities. Use data-driven analytics and various methodologies (TapRoot, 6 sigma, creative problem solving) to solve performance and process gaps on multi-state compliance and mandated programs to move to accountability models for increased performance. Project manage diverse teams to understand process gaps and develop sustainable solutions. Show less

  • Director: Logistics & Fleet - NY (Retired 7/24)

    Nov 2021 - Jul 2024

  • Safety Health & Environmental Director Policies & Programs

    Dec 2018 - Nov 2021

  • Interim Vice President: NY SHE

    Apr 2021 - Sept 2021

  • Executive Advisor to CEO, President

    May 2018 - Nov 2018

  • Director: Corporate Safety & SHE Process Excellence

    Dec 2017 - May 2018

  • Director - Safety, Health & Environmental Process Excellence

    Nov 2015 - Dec 2017

  • Process Performance Manager

    Nov 2013 - Oct 2015

  • Manager, Process Excellence - Center of Excellence

    Jun 2011 - Nov 2013

  • Acting Director - Operations Performance

    Jun 2010 - Jun 2011

  • Manager, Analysis & Process Improvement

    Jun 2008 - Jun 2010

  • Manager, Transmission Delivery, Commercial Services & Transmission Rates

    Oct 1997 - Jun 2008