Neda Sadeghi Zamir

Experience

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  Panasonic

  Apr 2005 - Mar 2012

  Customer Relations Manager

  Key Contributions:•Introducing and full supervisory of customers membership project- PLUS CARD- to Iran market.•Responsible for development, execution, and continuous refinement of multi-channel Consumer Relations and the development of programs, roadmaps, and Consumer Relation strategies.•Focusing on the loyalty and retention marketing strategies. •Building and maintaining profitable relationships with key customers.•Overseeing the relationship with customers handled by your team.•Resolving customer complaints quickly and efficiently. Keeping customers updated on the latest products in order to increase sales. •Meeting with managers in the organization to plan strategically.•Expanding the customer base by upselling and cross-selling.•Understanding key customer individual needs and addressing these.•Conducting business reviews using CRM programs.•Monitoring market and competitor activities. •Administration and Management, Customizing, Reporting in Microsoft. Show less

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  Respina Networks & Beyond

  Apr 2012 - Mar 2016

  Account Manager

  Been part of the sales team, responsible for building a competitive marketKey Contributions:• Responsible for meeting and exceeding targets for sales of telecom products in the field of bandwidth and providing internet service.• lead generation, calling prospects and fixing an appointment, visiting customer's place to figure out the requirements of the customers and suggesting a product or service.• Convincing the customer on buying the product; keeping updated on the advancements or updates in the telecommunications industry, educating the customer on the use of a telecom product.• Responsible for overseeing the working of the accounts department and helping in trouble shooting or problem solving whenever required.• Coordinating with other departments and attending meetings or training sessions on both product knowledge and sales. • Carrier Relation Manager Valuable Infocom Limited Education Electrical engineer Azad University (IAU) Achievements Reporting to the regional telecommunications account manager..• To resolve constantly customer service issues to keep customer's satisfaction as per company procedures and standards. • Performing administrative duties, reports and special projects associated with Customer Support Show less

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  Valuable Technologies

  Sept 2019 - Jul 2021

  Account Manager

  Strived on a daily basis with our carriers to commit voice minutes over 3/6/12 month’s deals with proper infrastructure and termination. Responsible for coordinating the support, finance and rates teams to ensure premium service and maximum reliability.Key Contributions:▪ Maintained cordial relationships with customers, provided information in response to inquiries about products or services and resolved various complaints.▪ Expanded business with new Global partners (6 new contracts) in Voice sector by generating 6 figures monthly revenues.▪ Analyzed the data from sales and finance team using ODIN platform in order to make smart investments with profitable return. Show less