Silambarasan S

Experience

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  CSS Corp

  Feb 2011 - Feb 2013

  Network Engineer

  Network (LAN) designing and maintaining by IPv4, VLSM, VLAN and different routing protocols (OSPF, RIP).Troubleshoot network device (Routers and Switches) problem by IOS commands.Installation of network devices – Router IOS backup and restore. Remotely access the branch office network to troubleshoot the problem. Separate the network in switch environment using by VLAN and VTP.

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  Accenture

  Apr 2013 - Apr 2018

  Cloud Ops Engineering Analyst

  Client: TELSTRA ➢ Working as a L2/L3 Cloud Computing Network Engineer. ➢ Handling Cisco Nexus switches, ASR routers, Cisco switches,Cisco ASA.➢ Designing and Configuring CISCO devices in Data Center which includes Nexus devices N1kv/N7k.➢ Configuring and Managing SSL and IPsec VPN connectivity issues pertaining to routing in CISCO ASA firewall.➢ Handling all the requests as per ITIL standard processes like Incident Management, Change Management, and Problem Management.➢ Troubleshooting network issue like jitter, packet drops and Latency using tools like Wireshark and TCPdump.➢ Responsible for Overall Global Service BOH operations and Incident/Problem Management Team, ensuring all the SLA's is met. ➢ Providing the customer with Root Cause Analysis for the cleared faults, by coordinating with different Internal Teams and Vendors.➢ For the repeatedly occurring faults generated from incident reports from Trend Analysis and logging a problem management Incident, to provide a permanent fix for the issue.➢ Providing updates within SLA, by taking ownership and escalating (Internal/ External) to the corresponding team (Service Incident Management) to get the request done in time.➢ Coordinating with different teams for the providing the resolution for the logged incidents and closing the incidents with the resolution. ➢ Updating the Management about the faults which are not cleared in time, to involve critical incident management team to get the issue resolved. Show less

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  CITRIX R&D INDIA PRIVATE LIMITED

  May 2018 - Apr 2019

  Senior Network Engineer

  Handling Citrix Netscaler LoadBalancer and Gateway devices along with the XenApp/XenDesktop environment.Designing and Configuring Citrix MPX,VPX and SDX devices in Data Centre environment.Troubleshooting authentication protocol LDAP,RADIUS and SAML.Hands on experience with Wireshark for packet debugging.Configuring and Managing SSL certificates and connectivity issues.

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  Introlligent Inc

  Apr 2019 - now

  Technical Network Lead