Margaret Irungu

Experience

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  The Marie Stopes Clinics Kenya

  Nov 2019 - Feb 2021

  Medical Receptionist | Customer Service Representative

  𝐊𝐞𝐲 𝐂𝐨𝐧𝐭𝐫𝐢𝐛𝐮𝐭𝐢𝐨𝐧𝐬▪ Welcomed patients with empathy and sensitivity, creating a compassionate and supportive environment.▪ Ensured a seamless check-in process, collecting necessary information while maintaining patient confidentiality.▪ Efficiently managed appointment schedules, optimizing the utilization of medical resources and minimizing patient wait times.▪ Maintained accurate and up-to-date patient records, ensuring compliance with privacy regulations and internal protocols.▪ Assisted in the digitization of medical records to enhance accessibility and streamline administrative processes.▪ Provided patients with relevant information about clinic services, procedures, and post-care instructions.▪ Educated patients on available resources and support, fostering a sense of empowerment and informed decision-making.▪ Demonstrated empathy and understanding in addressing patient inquiries and concerns, fostering a positive and reassuring experience. Show less

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  The Nails Spa and Marquee Salon Dubai

  Mar 2021 - Aug 2021

  Receptionist | Cashier

  𝐊𝐞𝐲 𝐂𝐨𝐧𝐭𝐫𝐢𝐛𝐮𝐭𝐢𝐨𝐧𝐬▪ Greeted clients with a warm and friendly demeanor, creating a welcoming atmosphere from the moment they enter the salon.▪ Provided initial assistance, answer inquiries, and guide clients to relevant salon services.▪ Efficiently managed appointment schedules, ensuring optimal utilization of salon resources and minimizing waiting times for clients.▪ Coordinated with salon staff to accommodate client preferences and meet scheduling requirements.▪ Built and maintained positive relationships with clients, understanding their preferences and ensuring personalized services.▪ Anticipated client needs and preferences to enhance their overall salon experience.▪ Handled cash transactions accurately and efficiently, ensuring the security and integrity of financial transactions.▪ Processed payments, provide receipts, and maintain a balanced cash drawer. Show less

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  Expo 2020 Barker Langham Recruitment

  Aug 2021 - Mar 2022

  Host | Tour Guide Marshal (Pre Opening)

  𝐊𝐞𝐲 𝐂𝐨𝐧𝐭𝐫𝐢𝐛𝐮𝐭𝐢𝐨𝐧𝐬▪ Engaging with visitors in a welcoming and informative manner to create a positive and memorable experience.▪ Providing assistance and answering inquiries to ensure visitors have a smooth and enjoyable time at the Expo.▪ Conducting guided tours with enthusiasm, delivering insightful information about the exhibits, pavilions, and overall theme of Expo 2020.▪ Offering interpretation services to bridge language gaps and enhance visitor understanding.▪ Ensuring the safety of visitors by effectively managing crowds and guiding them through designated pathways.▪ Staying informed about the various exhibits, events, and activities taking place at Expo 2020 to provide accurate and up-to-date information to visitors.▪ Addressing and resolving visitor concerns or issues promptly and effectively to uphold a positive and seamless experience.▪ Contributing to the overall success of Expo 2020 by encouraging attendance at various pavilions and events. Show less

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  Barker Langham

  Apr 2022 - Sept 2024

  Customer Service Representative

  𝐊𝐞𝐲 𝐂𝐨𝐧𝐭𝐫𝐢𝐛𝐮𝐭𝐢𝐨𝐧𝐬▪ Enthralling Expo 2020 visitors through engaging and informative interactions, cultivating positive and unforgettable experiences.▪ Assisting patrons adeptly, addressing inquiries to guarantee a seamless and enjoyable visit.▪ Executing guided tours with infectious enthusiasm, disseminating profound insights about exhibits, pavilions, and the overarching theme.▪ Providing interpretation services, skillfully bridging language gaps to elevate comprehension among diverse visitors.▪ Safeguarding visitor welfare by proficiently managing crowds and guiding them along designated pathways.▪ Maintaining abreast of diverse exhibits, events, and activities, ensuring provision of precise and current information.▪ Rapidly addressing and resolving visitor concerns, pivotal in fostering a positive and smooth overall experience.▪ Instrumental in the triumph of Expo 2020 by actively promoting attendance at diverse pavilions and events. Show less

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  Emirates

  May 2024 - now

  Cabin Attendant

  .Greeting passengers as they board and exit the plane.Showing passengers to their seats and providing special attention to certain passengers, such as the elderly or disabled.Serving meals and refreshments.Checking the condition and provision of emergency equipment and information for passengers.Demonstrating emergency equipment and safety procedures.Administering first aid.Dealing with emergencies.Supplying passengers with newspapers, magazines and in-flight entertainment.Selling duty-free commercial goods and pursuing sales targets.Producing written flight reports after completing a journey. Show less