Jessica Colteaux, CSPO

Experience

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  Santa Margarita Church

  May 2001 - May 2006

  Designer, San Luis Obispo, CA

  Annually designed the poster and tickets for the Church silent auction and BBQ.

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  Time Warner Publishing

  Sept 2001 - Sept 2006

  Evaluator, San Luis Obispo, CA

  Annually served as a quality reviewer of AOL Time-Warner magazines (Time, People, Sports Illustrated, Entertainment Weekly) as part of a statistical quality audit program in conjunction with the Graphic Communication Department at California Polytechnic State University.

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  EXPRESS

  Jun 2002 - Sept 2002

  Sales, Seattle, WA

  Assisted customers in finding most appropriate attire for their specific needs. Enhanced customer service and teamwork skills in performing my tasks as a greeter, cashier and sales representative.

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  Vector Marketing

  Jun 2003 - Sept 2004

  Sales, San Luis Obispo, CA

  Presented CUTCO products for direct in home sales to the customer. Established a mastery of general sales skills. Utilized negotiating skills and closing strategies to find mutually beneficial solutions to customer needs. Recognized as top 5 sales out of 110 sales representatives in San Luis Obispo County.

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  Moro Bay Estuary

  Jun 2004 - Jun 2004

  Designer, San Luis Obispo, CA

  Pro-Bono: Designed a DVD label and insert

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  Mustang Graphics

  Sept 2004 - Jan 2005

  Customer Service/Prepress, San Luis Obispo, CA

  Interacted with customers, organized files and data into software. Processed small print estimates. Prepared files for press, and assisted in other departments when needed.

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  Mat Pica Pi

  May 2005 - Jun 2006

  Secretary & Event Coordinator, San Luis Obispo, CA

  Took minutes and attendance, brainstormed events, planned events, motivated members, and assisted all other members.

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  Lithotype

  Aug 2006 - Nov 2006

  Project Coordinator Intern/ Production Department, South San Francisco, CA

  Processed estimates into appropriate software. Assisted project managers in their daily tasks. Preflighted design jobs in the prepress department. Administrative tasks: filing, photocopying, answering phones, interacting with customers, organizing files and data, preparing files for press, and assisting in other departments when needed.

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  Bare Escentuals

  Sept 2006 - Nov 2006

  Project Coordinator Intern/ Creative Department, San Francisco, CA

  Assisted the project manager in her daily routine. Helped in routing and distributing materials. Gathered information for design projects and promotions. Checked item numbers and UPCs. Learned and assisted in other departments when finished tasks in the creative department.

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  Lithotype

  Nov 2007 - Jun 2010

  Production Scheduler & Project Manager/ Production Department

  Achievements:• Optimized the production assets to maximize machine efficiency • Assisted in the development of ISO procedures for the project management departmentResponsibilities:• Worked with the VP of Manufacturing to ensure an accurate and updated schedule on a daily basis • Created and maintained the physical and virtual schedule boards• Tracked all new orders from project managers, created production tags for every order, and scheduled each order based on press cylinders, materials, approvals, and delivery dates• Managed customer accounts from initial contact through artwork details and approvals, estimating, pricing, order entry, press scheduling and shipping• Checked stock inventory and assured all customer and company requirements and deadlines were met in a timely manner• Managed all orders from Chicago and the East Coast and maintained the workflow inside the company• Purchased plates for the Flexographic presses• Investigated and answered customer questions/complaints in a timely professional manner to ensure customer satisfaction• Identified needs and provided recommendations to upper management regarding procedures and revisions to contracts Show less

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  Bruce Foods Corp.

  Jul 2010 - Jun 2011

  Achievements:• Optimized the importing logistics for Bruce Foods and for each sporting goods customer which reduced costs by 20%• Contributed to achieving goals related to inventory control and procurement• Became proficient in determining tariff classifications and NAFTA documentationResponsibilities:• Purchased hardgoods and collaborated with individuals and companies based in China• Ensured customer requirements and specific guidelines were met• Processed import documentation and regulations• Managed relationships with the freight forwarders by securing bookings, processing letters of credit documents, and auditing freight invoices• Tracked and managed defects and damaged parts Show less

  • Global Sourcing Specialist/ HardGoods Department

    Dec 2010 - Jun 2011

  • Account Representative/ Sporting Goods Department

    Jul 2010 - Dec 2010
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  WestRock (formerly MeadWestVaco)

  Jul 2011 - Aug 2016

  Achievements:• Achieved a Perfect Order Index of 94% (increased from 80%) by utilizing anchors to maintain schedule adherence for on-time manufacturing• Reached a companywide inventory health goal of 85% (increased from 70%) by monitoring inventory and using standard sizes for trim helpResponsibilities:• Maximized trim efficiency on the Mahrt, AL and Evadale, TX and Covington, VA mills and ensured the deckle met the minimum requirements and each machines capabilities while monitoring inventory levels and on-time orders• Ensured customer satisfaction by trimming orders within customer tolerance and guaranteeing on-time delivery by adjusting the capacity within each run to maintain the run cycle integrity• Created and updated the production department’s ISO documentation Show less Achievements:• Managed the quoting process and order fulfillment with 99% accuracy • Maintained the highest net per ton across the nation for Commercial Print • Exceeded invoiced planned tons every month by 10%Responsibilities:• Operated as an internal sales resource and executed sales and order fulfillment processes efficiently and effectively to exceed customer expectations• Provided essential communication between the business and national paper merchants • Built and maintained effective customer and team relationships through a proactive service mindset• Partnered with outside sales representatives to develop account strategies for the Mid-West, resulting in exceeding goals Show less

  • Production Scheduler/Planner

    Dec 2012 - Aug 2016

  • Account Representative

    Jul 2011 - Dec 2012
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  InnerWorkings

  Mar 2017 - May 2017

  Production Manager- Columbia Sportswear

  Responsibilities:• Facilitated procurement, production, shipping, and billing for client print production on a variety of POP/POS displays and signage for sales meetings, wholesale stores, outlets, brand retail stores, and promotional sell-in pieces• Ensured all contract and engagement terms were flawlessly met by being the critical link between the client, production, and suppliers • Guaranteed contractual savings by analyzing and recording job revenue, cost, and profitability for management and client reports Show less

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  Digimarc

  Jun 2017 - now

  R&D/Emerging Technologies • Works with team members to streamline methods for productization of emerging watermarking methods/enhancement techniques• Establishes processes to support R&D sample/experiment evaluation with test analysts, for Recycling and other initiativesProduct Delivery & Process• Support quality control activities for product delivery program initiatives• Works with team members to ensure product programs meet quality expectations, including assisting development of test criteria and methodologies• Collaborates with cross-functional teams to streamline Enhancement Partner onboarding, in conjunction with partner management and training teams• Works with Product Management to ensure product program quality and supporting business processes/systems are aligned for success• Works with Quality Management Systems working group to evaluate new quantitative assessment methods (grading methods, etc.)Package Compliance• Manage tools and processes for non-compliant packages • Analyzes quality data available from Telemetry-enabled products as a tool for managing field qualityAchievements:•Spotlight Award (March 2022) for my dedication & service managing and executing hundreds of projects for the HolyGrail recycling sortation initiative Show less •Established rapport with key stakeholders to understand client processes and requirements •Executed on contracts with U.S. and EU based Brands, Retailers, and Suppliers •Monitored & documented progress on deliverables to ensure the contracted milestones are within scope, budget, and schedule •Coordinated with cross-functional teams (engineering, client services, marketing, and product management) for enhancement/embedding in print and plastic and other customer needs or deliverables tailoring to their desired use cases•Aligned with finance to ensure proper invoicing Achievements:•Spotlight Awards (April 2019, Oct. 2019, May 2021, Oct. 2022) for my dedication & service managing and executing hundreds of projects for the HolyGrail recycling sortation initiative Show less

  • Senior Project Manager, Quality Management and Applied Technology

    Jan 2022 - now

  • Senior Program Manager, Customer Success

    Jun 2017 - Dec 2021