Rahul Kumar Pandey

Experience

• 

  Team Computers

  Jun 2013 - Sept 2014

  Service Coordinator
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  IEnergizer

  Jun 2015 - May 2016

  Sr Customer Service Executive
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  IndiaMART InterMESH Limited

  May 2016 - Jun 2022

  Assistant Manager
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  Tata nexarc

  Jun 2022 - Aug 2023

  Cluster Delivery Manager

  • Nurturing customer relationship from delivery perspective for a particular cluster within a city by taking the required actions to onboardthe customers (call/physical visits etc.) and improve customer engagement• Handholding the customer post product/services buy, maintaining Log Voice, processing Log Enhancement requests suggested by thecustomers, tracking the same and keeping the customer updated with the status• Logging customer feedback regarding platform or new capabilities and Conduct customer satisfaction survey/NPS regularly• Reporting the status regularly to City Delivery Manager• Working with cluster sales team for demos and deal closure; making customers aware of various platform capabilities and encouragingthem to leverage the same• Applying aggressive sales techniques to cross-sell and up-sell the products and services• Leveraging knowledge regarding the ins and outs of the product to properly educate customers• Supporting or responding to any alerts, red flags which can also be directly from a customer reaching out for some issue via the helpdesk orany critical or overdue customer support ticket• Playing a major role in maintaining and mentoring the cluster network; implementing policies with internal teams.quality customer service that exceeds the customers’ expectation Show less

• 

  Tata Consultancy Services

  Sept 2023 - now

  IT Analyst