Bryan Hill

Experience

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  Nightsong Operatives

  May 2002 - now

  Game Designer

  Designed and developed game mods; the latest had over 50,000 players across all download sites and battle.net. Worked extensively with beta testers to iterate the final product towards a better user experience.Web development through HTML, CSS, and Javascript.

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  Harte-Hanks

  Oct 2007 - Aug 2009

  Remote Server Support

  Database troubleshooting, website design, e-commerce solutions support, and customer service. PC software & hardware support, troubleshooting, and configuration. Ability to quickly and smoothly find solutions when working with various types of customers, including: small business owners, corporate managers, software vendors, corporate IT, and end users.Supervised, coached, and assisted new employees with interpersonal, written, and verbal communication skills as well as technical skills. Developed elegant and effective reference materials from expansive technical materials.Results included higher customer satisfaction and a 15-30% increase in productivity. Show less

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  University of Texas at Austin

  Oct 2010 - Apr 2019

  Represented over 300 district constituents. Worked with the Professional Development committee and University leadership to launch a pilot of lynda.com for staff, which grew over two years to become a campus-wide subscription. The program cut training costs while dramatically increasing access and value to individuals.Served as Committee Chair for the Special Projects committee, finishing the work of multiple prior committees.Served as Issues & Research Chair, representing vacant districts and working on long-term issues. Created and administered the UTSC Wiki, providing best practices, procedures, and professional development resources for new reps, committee chairs, and officers.Served as Parliamentarian, updating the bylaws to better accomplish UTSC's goals. Met with University leadership and President Fenves monthly as part of the UTSC Officers group. Show less Supported Ethernet networks, software/hardware installations and support, upgraded operating systems, and updated network share permissions for 300 concurrent clients, local and remote. Managed 30 enterprise network switches at any given time, with access to administer an additional 100 enterprise switches as needed. Created and updated documentation and provided training for team.Completed yearly security posture surveys and remediated compromised systems for client departments. Updated VLANs on Cisco switches, Cisco Meraki Firewall settings, IPSec settings for camera DVRs, assisted with Access Control Lists, and created/implemented Windows Group Policies for PCI systems. Show less

  • Network Security Analyst

    Jul 2015 - Apr 2019

  • Staff Council Representative

    May 2012 - May 2017

  • Systems Administrator

    Oct 2010 - Jul 2015
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  Undisclosed Project

  Apr 2019 - now

  Product Manager