Liudmila D.

Experience

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  Hilton

  Feb 2008 - Oct 2008

  Work & Study Program, Hospitality Management, Cyprus
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  Renessans Prom Tech LLC

  Jun 2009 - Feb 2010

  Renessans
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  AR&AR Progressive Dentistry

  Oct 2010 - Nov 2013

  Office Manager

  • Managed dental patients/claims data flow for billing/front desk/marketing purposes.• Generated comprehensive reports for the management in excel pivot tables and graphs, PowerPoint.• Developed and implemented patient support initiative based on respective feedback which resulted in the revenue growth of $2.3M in 2012.• Responsible for billing, collections, office budgeting, financial reporting on monthly, quarterly & yearly bases.• Coordinated day-to-day office operations including scheduling, maintaining office database, working with vendors and suppliers, support marketing, and sales and communicate with the leadership.• Sustained vendor relationship while negotiating cost-effective quality supply necessary for the high-end services offered by the office. Show less

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  CRISIL Global Research & Analytics

  Feb 2014 - Feb 2017

  Crisil Irevna

  • Planned and executed industry events. Served as a company representative at GARP 2014, Super Return USA, RiskMinds Americas, CRISIL – Coalition Investment Banking Seminar.• Became an integral member of the Business Development team in Risk & Analytics and Financial Research in 2016.• Prepared various research and reports for the upper management. Served as a liaison in the hiring and legal support processes of the company. • Partnered with the company’s HR department to facilitate the interviews and onboarding. Maintained office and HR records, ensured that health and safety policies are up to date and according to the guidelines.• Performed and reviewed special projects while keeping the management informed and consistently updated. Show less

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  Churchill Living

  Jul 2017 - Nov 2018

  Director Of Business Development

  • Developed, analyzed, improved, and executed sales strategies.• Performed in-debt competitive intelligence and market research & analyses while identifying new business opportunities. Leveraged results to optimize business development directions.• Competitive intelligence research – acquired data from primary and secondary sources when identifying and evaluating complex sets of information on industry leaders, key differentiators, and trends. • Interpreted and assessed data utilizing statistical techniques, SWOT & STAR analyses. Generated and presented ongoing reports to the company’s leadership while employed appropriate Excel and PowerPoint visual/sorting components.• Adopted proprietary MRI database, MicroStrategy reports for the research and sales strategies improvements.• Prepared and underwent a complex RFP and bidding processes in securing new LOB.• Conducted financial analysis and strategic planning for a designated accounts portfolio.• Fostered the new accounts while simultaneously growing business from the existing client base. Show less

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  UT Permian Basin

  Oct 2018 - Dec 2020

  MBA Student

  2018 – Fall 2020 STUDENT (GPA-3.8) Completed core expertise courses: • Accounting Analysis • Financial Derivatives • Information System Management • Analytical Models for Decision-Making • Management & The Research Processes • International Business • Marketing Management • Financial Management, Operations Management, Management of Financial Institution

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  AVNA Learning Center

  Jul 2019 - Oct 2019

  Business Analyst

  • Played a key role in requirement gathering and planning sessions with various stakeholders across multiple projects.• Generated a comprehensive and detailed business requirement document (BRD), including defining project scope, high-level objectives, and key dependencies. • Created detailed wireframes and screen mockups using tools such as Balsamiq Cloud. • Explicitly defined, analyzed, validated, and prioritized requirements based on stakeholder’s needs.• Effectively identified minimum viable product (MVP) requirements to establish the baseline functionality.• Designed a process flow using Microsoft Visio and Lucidchart tools. • Managed product backlog and grooming sessions. Facilitated and participated in spring planning, daily scrum, sprint review, and sprint retrospective. • Created and manages Epics and user stories in Jira and Kanban using the Scrum framework.• Worked with help desk to assist in resolving customers’ issues. Created user manuals, user test cases during incremental software delivery. Walked customers through the problem-solving process. Show less

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  U.S. Census Bureau

  Jul 2020 - Nov 2020

  Field Supervisor

  • Supervised Census Enumerators, monitored their progress and performance, ensured that the quality was maintained and work was completed on time.• Responsible for the team meeting the standards and expectations set forth by the bureau and survey sponsors, including on-the-job observations, training, and coaching. • Reviewed and approved payroll. Responsible for a team of approximately 25 to 35 Field Representatives, who worked in a hard-to-count geographic area. • Provided recommendations to HR Recruiting team including promotions based on evaluated performance. • Provided on-the-job training and other assistance as needed. Conducted a formal check of each interviewer’s work at the end of the interview process. • Visited and interviewed households with occupants who refused to cooperate. Conducted quality assurance visits to a sample of randomly selected occupied housing units.• Conducted routine training sessions to keep the team updated on changes that occurred in information and procedures. • Self-disciplined, managed time effectively in a work-from-home environment while supporting the team and collaborating with the leaders. Show less

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  Yardi Matrix

  Nov 2021 - now

  Senior Research Analyst