Experience

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  Taegun philippines corp.

  Sept 2008 - May 2010

  Branch technician
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  Micro computer leader

  May 2010 - Jul 2012

  Technical engineer staff
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  Amti (accent micro technologies inc.)

  Aug 2012 - Jul 2016

  Technical support specialist

  Delivers technical support and guidance to end-users for application and program utilization via telephone, email, instant messaging, and remote connectivity. Effectively manages incident and service request tickets, providing regular updates until resolution. Executes on-site troubleshooting, diagnostics, isolation, and the installation, configuration, upgrading, and updating of operating systems, applications, and network connections. Facilitates the replacement process for end-users' desktop and laptop computers, encompassing components and peripherals.Projects:- Produced comprehensive job aids to assist other support teams, featuring detailed instructions on application installation and configuration.- Developed reference materials for end-users, including operational instructions and guidelines for the proper utilization of applications. Show less

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  Apex8 studios inc.

  Jul 2016 - Jun 2020

  It supervisor

  Responsible for the implementation of IT operational strategies, overseeing the effective performance of IT personnel, and upholding a deep understanding of IT Infrastructure and associated job functions. Ensures the upkeep of On-Premise devices and Cloud-Based endpoint protection. Assumes the primary role in addressing server and network issues, with a focus on timely escalation to clients, vendors, and service providers. Collaborates closely with the IT Manager, contributing insights for documentation, compliance, and continuous process improvement.Projects:- Successfully implemented Intent-based networking and software-defined wide-area networking solutions.- Executed the deployment of a Zero Trust Network Access framework, integrating next-generation firewall technology and advanced endpoint protection featuring autonomous AI, network orchestration, and machine learning capabilities. Show less

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  Jslink international corporation

  Apr 2021 - Jun 2021

  Network engineer

  Engages in proactive monitoring of network connections, alarms, and bandwidth utilization. Conducts comprehensive IP address testing for purposes of internet access, geolocation, and network route optimization. Diligently escalates issues to local loop providers and upstream partners. Undertakes the provisioning of network switches to ensure seamless operation. Additionally, initiates timely email and instant messaging notifications to customers regarding scheduled or emergency network maintenance and outages. Show less

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  Career choice inc.

  Jul 2021 - Oct 2021

  It specialist
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  Canon business machines philippines inc.

  Jan 2022 - Mar 2023

  It senior specialist

  Assumes the primary responsibility for the consistent upkeep of a dependable IT infrastructure. Actively engages in the vigilant monitoring of the performance of all IT systems. Effectively manages user accounts, groups, and access policies. Executes crucial backup and recovery operations. Demonstrates proficiency in installing, configuring, and maintaining diverse hardware and software components. Ensures the regular application of security patch updates to all servers and end clients, swiftly resolving network and server system issues and addressing outages as they occur. Show less

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  Royal caribbean group

  Mar 2023 - now

  Security engineer