Experience

• 

  University of georgia

  Aug 2007 - May 2011

  Aquatics manager, safety instructor, learn to swim instructor, lifeguard

  - Facilitated American Red Cross Safety Classes both for Recreational Sports Staff and general classes- Responsible for patron safety, directed lifeguards, rotations and taught all levels of swimming- 2009 Lifeguard of the Year, two time Lifeguard of the Month, Manager of the Month- Accountable for lifeguard skills tests, manager candidate interviews and hiring decisions

• 

  The walt disney company

  Jan 2008 - Aug 2018

  -Serve as point of contact for Disney Look to the Value Resorts-Conduct Disney Look Walk-Throughs of each area of responsibility monthly-Facilitate Disney Look courses for teams in areas of responsibility-Partner with local Leadership, Costuming and Cast Image and Appearance Teams-Assist with medical and religious accommodations related to Costuming or Disney Look in Value Resorts -Extend assistance to Guests in order to resolve problems such as lost Guests, challenges and refunds-Book dining and FastPass+ reservations, sell tickets, and assist with information about Walt Disney World Theme Parks and Resorts. -Assist with rollout and testing of new FastPass+ and My Magic+ systems in the Magic Kingdom Park Process all financial transactions in a high volume location using Matra - Assign all guest parties, allocate resources and maintain guest flow in the dining room using software such as TMS - Manage seating arrangements and reservations to efficiently shorten wait time - Maintain the fairy tale and theming of the restaurant as a grand feast at Cinderella’s Castle- Seat, set and bus tables- Operate reservation software such as TMS and a la carte while maintaining the highest standard of guest service and guest service recovery. - Maintain the fairy tale and theming of the restaurant as a grand feast at Cinderella’s Castle- Seat, set and bus tables- Operate reservation software such as TMS and a la carte while maintaining the highest standard of guest service and guest service recovery. - Facilitate positive interactions between Guests and iconic Disney characters- Ensure show and character integrity on and off stage- Maintain a safe and positive environment for cast and Guests- Responsible for integrity of character storylines and schedules- Recognized by leadership and fellow cast with multiple Guest Service Fanatic Cards - Responsible for patron safety and the enforcement of water safety- Selected to cross-train in multiple areas focused on general resort recreation and Guest interaction- Assisted in maintaining pool and recreation areas - Part of an independent team operating under the leadership of the Walt Disney College Recruiting Team from a distance. - Implemented program promotion via marketing, including the use of print media with team- Easily obtained set flow goal of roughly 80-90 students or interest goal of roughly 40 for five semesters- Chosen to pioneer the Collateral and Presentation pilots - Responsible for patron safety and the enforcement of water safety- Selected to cross-train in multiple areas focused on general resort recreation and Guest interaction- Assisted in maintaining pool and recreation areas

  • Resource Assistant, Cast Image and Appearance

    Mar 2018 - Aug 2018

  • Guest Relations Hostess, Trainer, and Coordinator

    Nov 2013 - Mar 2018

  • General Teller

    Sept 2013 - Nov 2013

  • Assignor

    Apr 2013 - Nov 2013

  • Seater- Cinderella's Royal Table

    Dec 2012 - Nov 2013

  • Stocker- Cinderella's Royal Table

    Dec 2012 - Nov 2013

  • Character Attendant

    Jan 2012 - Dec 2012

  • Deep Water Lifeguard

    Aug 2011 - Jan 2012

  • Disney College Program Campus Representative

    May 2008 - Aug 2011

  • Disney College Program Intern- Lifeguard Hostess

    Jan 2008 - May 2008
• 

  Concordia language villages

  Jun 2010 - Jul 2012

  - Part of an independent team operating under the leadership of the Walt Disney College Recruiting Team from a distance. - Implemented program promotion via marketing, including the use of print media with team- Easily obtained set flow goal of roughly 80-90 students or interest goal of roughly 40 for five semesters- Chosen to pioneer the Collateral and Presentation pilots - Responsible for waterfront schedules, set-up and staff as well as Safety- Coordinated with the camp nurses for safety analysis and emergency situations - Collaborated with 12 site coordinators to plan and prepare two large events, attended by 4,000 people- Created and organized schedules for 35 staff and 150 campers to ensure event ran smoothly

  • International Day Team Member

    Jun 2011 - Jul 2012

  • Waterfront Manager

    Jun 2011 - Jul 2012

  • Mentor Counselor

    Jun 2010 - Jul 2012

  • International Day Site Coordinator

    Jun 2010 - Jul 2010
• 

  Concordia language villages

  Jun 2015 - Jul 2015

  Parent relations coordinator

  • Responsible for all communication between the camp and parents• Wrote Dean’s Letter for the end of each session• Supervised Assistant Marketing Coordinator• Hosted Parent Welcome Café as well as Parent Breakfast on closing day of each session

• 

  The walt disney company

  Jul 2021 - now

  2020 Traditions Facilitator Team

  • Environmental Integration Project Manager

    Jun 2023 - now

  • Traditions Assistant

    Nov 2019 - now

  • Resort Operations Assistant

    Dec 2021 - Jun 2023

  • Premium Services Experience Liaison

    Aug 2018 - Dec 2021

  • Cast Activities Coordinator

    Jul 2021 - Oct 2021