Experience

• 

  Credit europe bank (romania) s.a.

  Mar 2008 - Oct 2017

  - relationship and support of the branches regarding the installations and operations of the ATMs and POSes in branches or Merchant locations- changing routers in the ATMs or in the branches racks and cabling in order to activate data and voice ports - centralizes, processes and manages all the documents related to the blocking operations (injunctions, sequester, bankruptcy situation, liquidation etc.)-blocking and unblocking the accounts remitted by branches or by the Head Office secretariat- administrating the entire bank’s garnishments database - checking the validity of all the conditions to approve the contractual documentation prepared to facilitate a credit- reporting the identified problems for the crediting documents that were checked- offering suggestions to eliminate deficiencies found and trying to apply them during the appointed term- studying the legal modifications regarding the crediting activity and make sure that they are applied.

  • Systems support specialist

    Feb 2011 - Oct 2017

  • Accounts Blockage&Payments Monitoring Specialist

    Feb 2009 - Feb 2011

  • Credit Control Specialist

    Mar 2008 - Feb 2009
• 

  Bitdefender

  Oct 2017 - now

  • Reproducing issues in-house and providing timely responses.• Assisting the development team in identifying and resolving customer issuesrelated to Bitdefender business products.• Maintaining regular communication internally with cross-functional teams,offering recommendations, updates, and action plans to maximize productperformance.• Utilizing internal technical resources and tools to deliver effective solutions.• Documenting cases and resolutions in JIRA and Salesforce.• Performing advanced problem analysis and isolating complex issues for remoteresolution.• Collaborating with development, delivery, and readiness teams to support newtechnology releases. Afișează mai puține - Offering support via email, phone and remote assistance for Bitdefender Enterprise customers- Perform virtual environment analysis and information gathering on client infrastructure for deploying Bitdefender Enterprise solutions- Install, configure and manage GravityZone On-Premise virtual appliance- Manage GravityZone Cloud accounts - Configure and manage Antimalware products- Install and configure Firewall, Content Control, Patch Management and Device Control modules- Advanced debugging by analyzing log files for Windows OS, Linux OS and Mac OS- Troubleshooting installation and deployment issues - Windows Server 2008 R2/ 2012 /2016 installation- Linux Debian and Ubuntu installation- Creating and maintaining virtual machines on WMware ESXI platform- Managing Integration with Nutanix - Active Directory Integration with GravityZone platform, both Cloud and On-Premise- Working at a beginner level with Mongo DataBase- Working with Salesforce ticketing platform Afișează mai puține

  • Business Global Escalations Engineer

    Jan 2022 - now

  • Enterprise Support Engineer

    Oct 2017 - Sept 2022