Experience

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  Ogilvy & mather

  Feb 1999 - Aug 2009

  Partner, treasurer

  Managed the overall net working capital position for the North American operations of a full service international advertising, marketing and public relations agency. Directed the day to day operations of Treasury, Credit & Collections, Accounts Receivables and Vendor disbursements. Responsible for banking relations, receivable collections, cash applications, and vendor disbursements. Managed a staff of 11 direct reports.o Reduced receivables aged greater than 90 days from 10% to less than 2% o Reduced DSO by over 10 days.o Streamlined banking operations by reducing the number of banking relationships and by utilizing banking products geared toward speeding up cash receipts and cash application.o Improved the overall North American net-working cash position.o Managed the Accounts Receivable Securitization program.o Streamlined AR and AP processing.o Reduced bad debt.o Instituted a Credit Scoring module for the credit evaluation process. Show less

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  Moody's corporation

  Aug 2009 - Mar 2020

  Senior vice president, head of global collections

  Responsible for the overall direction and focus of the collection function for both Moody’s Investors Service and Moody’s Analytics. Provided leadership in formulating and implementing strategic objectives to meet Moody’s goals with emphasis on continuous improvement of process and practice. Drove results in diverse and difficult circumstances in a rapidly changing environment.o Lead, managed and developed the Collections staff through coaching, mentoring, training and expectation setting for teams in the US and multiple foreign locations.o Enforced and adhered to all company practices, policies and procedures with the objective of preventing and minimizing delinquency and bad debt losses through the appropriate management of accounts.o Established and implemented short and long term individual, regional and global goals, objectives, policies and operating procedures.o Collected, analyzed and interpreted information about delinquent accounts and prepared reports on the clients with the greatest risk profile. Provided recommendations for solutions that maximized sales and minimized exposure.o Developed planning function to ensure short-term and long-term operational capacity meets business needs while managing operational costs and budgets.o Scrutinized key performance indicators and perform ad hoc analysis to provide concise summaries and root-cause analysis of performance trends to senior management.o Drove process improvements through the development of key metrics, implementation of more efficient tools and the optimization of resources.o Benchmarked internal processes against best in class and lead the team accordingly to achieve high levels of performance.o Developed and refine staff KPI’s to evaluate employee efficiency and effectiveness.o Worked with the IT team to deliver enhancements that support business growth and drive operational development.o Created a climate that fosters high performance and job engagement. Show less

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  Kobre & kim

  Aug 2020 - Jan 2022

  Collections manager

  Responsible for managing the Collections team and the overall accountability for ensuring timely collection of payment and resolution of delinquent or disputed bills. Set the agenda for Collections operations, monitors workload distribution, and drives effective coordination with other Finance leads and legal partners. Working to continuously improve process and procedures with a solution-oriented mindset and a willingness and ability to take ownership to drive change.Primary responsibilities include -* Oversee existing operations and manage daily activities, utilizing people management skills to ensure timely completion and flawless execution of Collections transactions* Compile and report on performance metrics* Develop and apply policies, standards of operations, controls and desk procedures to set clear expectations and produce consistent, accurate, and prompt results* Develop and maintain strong working relationships with Partners in order to provide best in class customer service to support all collections related needs* Effectively and confidently communicate to clients and high net-worth individuals verbally and in writing regarding exceptionally sensitive and complex matters to arrange payment* Supervise team of Collectors, provide training, and conduct periodic performance appraisals* Coordinate with law firm partners on action plans to resolve escalated collections matters and effectively update and work with them to stay on track* Manage and navigate complex collections issues, such as those requiring demand letters, clients in bankruptcy, etc.* Work effectively with other Finance functions* Provide technology and process feedback to improve Finance support operations Show less

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  Nlm consulting llc

  Jan 2022 - now

  Principal owner

  Contracting Consultant in Managed Care Provider industry.