Experience

• 

  Fedex

  May 2013 - Jan 2016

  • Customer Technology Specialist

    May 2014 - Jan 2016

  • Desktop Support Engineer

    May 2013 - May 2014
• 

  Smsa express transportation co.ltd

  May 2016 - now

  • Resolve technical challenges by applying strong troubleshooting skills andcollaborating with cross-functional teams.• Implement and maintain network security measures, including firewalls andintrusion detection systems.• Provide advanced application support for internal staff, troubleshooting complexissues to ensure smooth operations.• Conduct end user training sessions to enhance technical proficiency within theorganization.• Oversee IT management tasks, including resource allocation, budgeting, andvendor relations.• Maintain and optimize network infrastructure, including routers, switches, andaccess points.• Lead and manage IT projects, ensuring timely delivery and adherence to qualitystandards. Show less • Administer computer networks, ensuring optimal performance, security, andavailability.• Provide IT service management, including incident resolution, request fulfillment,and problem management.• Offer help desk support to end users, addressing technical issues promptly andefficiently.• Manage network components and hardware, ensuring seamless connectivity andfunctionality.• Collaborate on enterprise software projects, from installation to troubleshooting.• Utilize project management methodologies to plan and execute IT projectseffectively.• Deliver technical training to internal staff on various applications and systems Show less

  • Information Technology Specialist

    Jun 2019 - now

  • System Administrator Technical Support

    May 2016 - May 2019