Boubaker Essid

Experience

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  MAHDILUX

  Aug 1996 - Sept 1997

  Sales Responsible

  - Elaboration and implementation of business strategy.- Sales team managing.- Market analysis.- Turnover development and follow up.- Contracts negotiation with foreign suppliers (Turkey/Italy)

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  SOMATP -Groupe Bouzguenda Frères-

  Oct 1997 - Feb 1999

  Sales Responsible

  - Tenders Management (Public Companies)- Market segmentation and analysis.- Customers & Turnover follow up.- Competition follow up.

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  Maersk Line Tunisia

  Mar 1999 - Mar 2013

  - Import & Export processes analysis- Simplification & Optimization of processes (Import/Export/Counter/Manifest…ect)- Customer Care concept implementation.- Commercial customers claim management.- Implementation of « Liasse Transport » (TTN) project in coordination with port authorities.- Promotion of Maerskline E-commerce tools.- Selecting, reorganizing, training & coaching Customer Service Team.- Putting in place a clear role demarcation system where performance trend is immediately recognized & underperformers easily identified. (Headcounts reduced from 18 to 6 FTE)- Establishing high level of communication & partnerships with customers & stakeholders.- In charge of key clients in coordination with sales.- Market prospection. Show less - Moving Documentation processes from Tunis to Sfax. - Hiring Customer Service Team (Import/Export/Manifest/Counter).- Reviewing vessels operation in South of Tunisia.- Market Sectoral Segmentation. (Per type of client/Commodity/Equipement…ect).- Elaboration and implementation of business strategy.- Elaboration of Budget & Business Plan.- Key accounts management & market prospection.- Turnover & profitability analysis (Revenue/Volume/Costs…ect)- Competition follow up & analysis (Market shares/Equipment Availability/Rates/Transit Time…ect).- Introduced new call at Gabes Port (July 2006).- Succeeded 03 BreakBulk conversion projects.- Launching various BDV projects for new market penetration for Tunisia Export Key Accounts/ Show less

  • Country Customer Service Manager

    Jan 2008 - Mar 2013

  • Branch Manager -Sfax Office-

    Jan 2006 - Dec 2007

  • Documentation Manager

    Jan 2001 - Dec 2005

  • Cashiering Manager

    Mar 1999 - Dec 2000
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  SOCOTU

  Nov 2015 - now

  Directeur Central Reseau Commercial
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  Ste Tunisienne Maritime STUMAR

  Jan 2017 - now

  Directeur général
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  STUMAR "Societe Tunisienne Maritime"​

  Jan 2017 - now

  Directeur General