Irmina Wójcik-Szydełko

Experience

• 

  WABCO Polska Sp. z o. o.

  Feb 2008 - Jun 2008

  Student Internship

  Support product planning and logistics tool operation in SAP R3 module, customer relations maintenance, information flow coordination and analyses.

• 

  Krajowy Rejestr Długów

  Jul 2009 - Jun 2013

  Team management, work planning, tasks distribution and sharing, customer service improvements, implementation of new sales procedures, new customers acquisition, recruitment process coordination (salesman positions), creation of own team, team performance monitoring and scoring, team spirit building, team members coaching and support, improvement actions development for team goals achievement, career path development, daily reports preparation. Advanced sales goals fulfilment, customer support services, maintenance of the customer relations, daily reports preparation, sales analyses, identification and implementation of service’s improvements, customer satisfaction surveys, team leader deputy. Sales analyses and reports preparation, customer relations maintenance, long term customer relations strategies development, customer support, after sales services, acquisition of new customers.

  • Team Leader in Customer Service Centre

    Apr 2012 - Jun 2013

  • KRD Senior Specialist in Customer Service Centre

    Jan 2012 - Mar 2012

  • Specialist in Customer Service Centre

    Jul 2009 - Dec 2011
• 

  Movilo Sp.z.o.o.

  Jan 2015 - Aug 2022

  Management Assistant

  Business negotiations with the international clients. Managed a workflow and developed the ability to assess some investment opportunity. Managed the marketing strategies and the advertising.

• 

  Joule Polska Sp.z o.o.

  Mar 2023 - now

  Junior Accounts Payable

  I am responsible for- posting journal entries- preparing and verifying financial transactions from bank accounts- reconcile accounts receivable ledger to ensure all payments are accounted for.I also have responsibilities for generate and send out invoices and reminders to the clients. Every day I contact clients regarding overdue payment or handle customer inquiries.