Steve Bailey

Experience

• 

  Phones 4u

  Jan 2003 - Jul 2003

  Service Advisor

  Telephone-based customer service dealing with queries and complaints

• 

  South Kent College

  Jul 2003 - Sept 2005

  Digitise and archive legacy learning materials for use in VLEs (Moodle & Blackboard)Liaise with members of Teacher Training team to create new learning materialsMaintain a library of teaching-related books Produce a report on retention and attendance data

  • Technical Assistant

    Dec 2003 - Sept 2005

  • Consultant

    Oct 2003 - Dec 2003

  • Enrolment Assistant

    Jul 2003 - Sept 2003
• 

  Canterbury Christ Church University

  Sept 2005 - Jan 2008

  ECDL Trainer

  Planning and provision of informal 1:1 and formal small group training on ICTInvigilation of ECDL TestingCreation and maintenance of paper-based and web-based learning materialsMaintenance of VLE (Blackboard)Telephone and email based support for studentsLiaison with academic and support staff in the faculty of Health & Social Care Planning of timetables and rooming for training and testing sessionsEvaluation and adaptation of provision for quality enhancement purposes Show less

• 

  University of Kent, Canterbury, Kent

  Jan 2008 - Apr 2013

  Faculty Learning Technologist

  Advise, train and support academic staff in the use of core and peripheral learning technologiesDesign and deliver training materials for face-to-face and online deliveryLiaise with academic staff to adapt current programmes of study for distance learningSupport academic staff in research projects involving elearningInvestigate new technologies for their usefulness in teaching and learningLiaise with Information Services to implement and improve core technologies such as VLE (Moodle) and ePortfolios (Mahara)Through attendance at Learning and Teaching Committees, support and advise departments where applicable in using technology to improve teaching and administration Show less

• 

  University of Kent

  May 2013 - Aug 2014

  University Learning Technologist
• 

  Blackboard

  Aug 2014 - May 2022

  Developing GTM and Launch strategy for Analytics solutions.Branding and messaging for complex solutions.Working closely with our customer community and advocating for the customer voice in liaison with Product Management.Planning and delivery of customer engagement programs such as product pilots, design research and training and awareness activities.Planning, content-building and delivery of customer-facing events.Enabling the sales team in teasing out complex customer requirements and identifying and positioning appropriate solutions across our portfolio.Building persona-aligned customer-facing assets across all media types. Show less

  • Senior Product Manager

    Oct 2021 - May 2022

  • Senior Product Marketing Manager

    Feb 2019 - Oct 2021

  • Senior Consultant

    Aug 2014 - Feb 2019
• 

  Anthology Inc

  May 2022 - now

  Director of Product Management