GIlbert Arevalo

Experience

• 

  Xuum Technology Corp

  Feb 2008 - Nov 2008

  Field Engineer

  •On site Engineer for Metro Manila and South Luzon Area Philippines•Installation, configuration and maintenance of all IBM products such as IBM SurePos 500/600/700 Series, IBM Computers and Servers(Lenovo and Think Centre) X-Series•Provide solutions and recommendation to the clients like Jollibee, KFC, Chowking, Greenwich, SM Department stores, National Bookstore, Mercury Drug Stores, Med Express Drugstore•Provide technical assistance and maintain Bank Equipment’s like Passbook printer model 4095-A01, 4095-A03 in Philippines National Bank and Land Bank of the Philippines•Analyze problem and provide solutions in POS Hardware problem Show less

• 

  Mulfold Links Inc.(Assign in Wyeth Philippines Inc)

  Dec 2008 - Apr 2011

  Technical Support Engineer/Helpdesk

  •End User Client Primary contact in providing technical details in problem incident and resolution •Ensuring all incident and request are logged via ticketing system of HP Service Center and providing on time resolution according to SLA (service level agreement) and to ensure IT KPI (Key performance indicator) are meet according to the target•Providing high priority monitoring on Incident issue that has business impact on site•Maintaining accurate IT equipment inventory (PC, Laptop, Server , network switches, RF scanner, network printer and label printer)•Hands and eye of Network and Wintel team•Supporting two big offsite warehouse by ensuring network are up and running and all workstation are updated with anti-virus and hot fixes•Providing technical monitoring daily health check of critical servers use by the production•Primary support and providing escalation AS400 server hosted onsite to IT Supervisor and Manager•Assist the Technical writer by providing technical inputs and define process flow for IT SOP and Work Instruction Show less

• 

  Multifold Link Inc. (Assign in Wyeth Philippines Inc.)

  Apr 2011 - Jun 2012

  Technical Support Engineer III

  Technical support lead for Help desk Engineer by ensuring manning of daily operation support.Provide technical training and work instruction to the Help Desk Engineer and ensuring in compliance with the IT SOP in place Managing the daily backup operation for Windows Server and AS400 backupSite coordinator lead for the Wyeth to Pfizer integration and Business Technology Infrastructure:DMS Project – Standardized the PC and Laptop workstation by inputNetwork Qualification – Coordinate with Pfizer Network team for qualification and upgrade need for the site to ensure according to Pfizer standard.End User Support - KT Knowledge transfer to Pfizer Service DeskELAN and MLAN Standardization – plan and implement network align to Pfizer StandardComputer Server Room Upgrade – Server room renovation and redesign to make qualified server room.Warehouse management system Providing support and technical details inputs in various collaboration project with IT and Engineering. Projects accomplished: Dryer 3 Reliability – Setup VMWare and network infrastructure for automation serverDigital Radio Project – Upgrade of analog radio to a digital. Integrating VOIP network with Digital RadioCCTV Project – Upgrade analog cameras to digital camera and integrating with network Show less

• 

  Pfizer

  Oct 2012 - now

  Ensured network, system and data availability and integrity through preventive maintenance and upgradesMonitored network performance and provide network statistical reports for both real-time and historical measurementManaged ACL/Firewall, network monitoring and server monitoringEnd User client support and IT Infrastructure operation, this includes problems incident, escalation and resolution.Provide documentation on start-up, shutdown and first level troubleshooting of procedureManaging the printing solution network printer and pallet label printer in warehouse, production and laboratory operation1st line Technical support for Server and Backup infrastructure and escalate to the right parties involve in the issue for resolutionTechnical Writer of IT Work Instruction and SOP Documents (e.g. DRP, Server Room Management, Backup Procedure, Recovery Process Add hoc support and maintaining for FAS (Factory Automation Network) LAN network for automation, HMI and PLC devicesRecommended architectural improvements, design and integration solutionsCurrently involved and accomplish some IT Infrastructure Project for Engineering in the client: Automation VMWare Project Serialization (QR Code) Project OEE/ Data Logger Interface with Factory Middleware of SAP FAS(Factory Automation System) IT Compliance Project Show less Overall in charge for Pfizer to Nestle Transition in IT Infrastructure Integration and IT Projects Network Migration Project IT Infrastructure Setup for ERP Laboratory Application Local Application Server Migration Manufacturing Execution System End User client support and IT Infrastructure operation, this includes problems incident, escalation and resolution.Perform Windows servers and application administrationNetwork support for LAN, WLAN and Automation NetworkCoordinator between site level and global team for every new IT updates, project or application that will have impact the EUC and business operation.Managing the IT KPI in terms of security health index of all IT infrastructure equipment and application hosting server.Ad-hoc jobs that assign by the IT ManagerKey Accomplishment: Monitor the progress of each project from start to sign off status. Show less

  • Senior Regional Information Technology Analyst

    Jan 2016 - now

  • Senior IT Support Executive

    Jan 2014 - Dec 2015

  • System Engineer

    Oct 2012 - Dec 2013