Liz Cable

Experience

• 

  A-dec Inc.

  Aug 2001 - now

  Represent Sales groups on product launch projects by providing process and precedence input in project leadership meetings, providing communication and seeking input from Sales key stakeholders, and leading efforts for initial pre production shipments including collecting requirements and leading order management from entry to shipment.Partner with Training team, Product managers, Engineers, and Analysts in development, implementation and continued support of Sales activities related to product launch such as market prioritization, sales order entry and management, and logistics of internal/external training endeavors.Support Customer Service groups on documentation and implementation of process improvement projects including leading process mapping events while ensuring representation of each of the global sales departments and other impacted areas such as Finance & Marketing. Support Customer Service and external Sales teams with training on ordering systems, CRM program, company policies and procedures (i.e. Returns, Flooring, Goodwill, Discount policies, etc.)Partner with Regional Sales Managers for planning and implementation of all National Sales Meeting presentations and booth space development, coordinate all meeting registration, sponsorship opportunity identification and travel logistics, participate in booth setup & teardown. Show less Responsible for the ongoing maintenance of the consignment management program for Global Sales, daily consignment administration, process development and maintenance, and key success measures of the consignment system.Create and administer program processes, goals, and objectives. Identify system problems, make recommendations, implement changes when necessary, and maintain consistency. Main contact for field and customer inquiries and responsible for new and ongoing training of employees involved in the process, including Territory Managers and Regional Sales Managers. Provide ongoing consultation support and technical assistance to the user group and other departments.Routinely list consignment inventory, process orders, track consignment sales, answer questions from the sales force, manage exception program, conduct regularly scheduled inventories, and create various reports to ensure operational consistency and objective achievement.Collect customer feedback and apply it to system or process enhancements, routinely review program performance, and report on findings. Show less Provide immediate, consistent, and professional service to a variety of customers.Collaborate with team to provide exceptional service in a timely manner and create raving fans.Submit and implement Opportunities For Improvement (OFI) in an effort to reduce waste and errors, simplify and streamline processes within the department and create standard work.Review and process all Domestic credit requests. Administer, balance accounts, and update documentation of Dealer Flooring Program; serve as back-up for processing flooring billings.Trained on processing Consignment Disposal Reports as part of the Dealer Flooring Program and to assist Consignment team as needed.Assist teammates with all manner of duties including, but not limited to: answering switchboard and directing calls, order entry, technical troubleshooting, or questions regarding credits/flooring program policies.Served on Change Management Group monitoring and dispensing Field Input Reports and creating OFI’s in an effort to reduce errors and waste and create standard work.Support interview, feedback, and selection process of many new hires within the department.Thorough knowledge of past and present A-dec product used to support customers with technical issues and parts requirements. Show less BaaN navigation for order processing, product configuration, and creating and maintaining projects, as well as researching line status, purchase orders, serial numbers, text, and running various reports in the BaaN System.Continual customer contact to verify information for purchase orders and to update databases.Enhanced employee performance through daily mentoring, one-on-one discussions and motivational strategies.Instrumental in continuous improvement of department processes through suggestion, development, and implementation of new procedures. Contributed to department team environment by participating in Kaizen and helping to implement new processes identified in events. Show less

  • Account Coordinator | DSO

    Jan 2020 - now

  • Global Sales Operations Specialist

    Oct 2017 - Jan 2020

  • Consignment Program Administrator

    Apr 2011 - Apr 2018

  • Customer Service Representative

    Apr 2007 - Apr 2011

  • Configuration Specialist

    Oct 2005 - Apr 2007

  • Assistant

    Aug 2001 - Oct 2005