Kelvin Nkwor

Experience

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  OUTCESS SOLUTIONS NIGERIA LIMITED

  Dec 2019 - Jul 2020

  Customer Service Representative

  Operative management of incoming calls coupled With designed resolutions of products and service issue by filtering the customer's complaint.Maximised client satisfaction using CRM tools for generating the best solutions from analysis of customer's needs. Aid Team leads and the technical department with transfer of escalated campaigns to the appropriate department.

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  Rise Networks

  Dec 2020 - Apr 2021

  Educational content intern

  • Facilitated visual illustration and delivered lectures on video content production from scripted content.• Examination of researched and updated curricular activities to suit the complete study guide for the course outline. • Assisted the graphic design and video production team in uploading educational content to the server.

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  St. Gregory's College, Ikoyi, Lagos.

  Apr 2021 - Aug 2023

  Educator/E-Learning Facilitator

  • Promoting creative high academic standards in student’s performances in accordance with the approved benchmark generating an average performance score of 75% across the chosen subjects.• Implementing adaptable learning methods and instructional materials to meet the client’s varying needs and interests.• Organizing productive project-based teaching, practical and the use of experiment to establish effective communication of objectives to the students,

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  FinTrak Software

  Aug 2023 - Mar 2024

  Software Developer Intern