Hans Hansen, PMP

Experience

• 

  Emory University

  Jan 2014 - Jan 2015

  BBA CMC Labs
• 

  EdgeTheory

  Jun 2016 - Jul 2016

  Sales Representative

  Traveled around Los Angeles giving product pitches to different restaurants, retail stores, and other service industries.

• 

  UCLA Wireless Health

  Jul 2016 - Aug 2016

  Electrical Engineering Intern

  Collaborated with Electrical Engineers designing stress monitors using the intel Edison.

• 

  Waves For Water

  Jul 2016 - Aug 2016

  Business Development Intern

  - Wrote and executed partnership proposals between Waves for Water and Filipino companies, including SMART telecom & PAL the Philippine's biggest telephone/internet and airline companies.- Designed and built rain collection systems for crisis areas of the Philippines. Participated in on the ground outreach in crisis areas, and conducted cost analysis for each project.

• 

  Sports Challenge Network

  Jan 2017 - Aug 2018

  - Interfaced with clients to implement our technology on site, and gather feedback and recommendations for possible improvements- Led training sessions of up to 30 people on site to teach employees/volunteers from the ages 14-70 using live demos- Deepened my knowledge MongoDB, SQL databases, RStudio and Javascript under the tutelage of our CTO- Imagined innovative custom skill-based contests for bowling associations based on data from millions of games- Provided meaningful data-backed business recommendations for both our c-suite, and current/potential investors Show less

  • Data Analyst/Strategy Consultant

    Jun 2017 - Aug 2018

  • Data Science Intern

    Jan 2017 - May 2017
• 

  Sopra Banking Software

  Sept 2018 - Nov 2021

  Client Relationship Manager

  - Maintained a 100% renewal rate over three years across four US production client portfolio ~ $1.3 Million yearly gross income - Liaised between clients and development teams to turn business requirements into more than $100K worth of product enhancements- Prioritized, scheduled, scoped and resourced development work within 22 successful production software release over 3 years- Conducted QA testing for software releases, leading to spearheading the refinement of our regression test suites- Lived within JIRA providing insight on client business to ensure that support tickets were resolved in a timely fashion- Led the effort to standardize and improve over 250 Account Manager processes and procedures in relevant knowledge areas - Presented multiple product demonstrations during the RFP process with prospective clients both onsite, and online Show less

• 

  Cox Automotive Inc.

  Nov 2021 - Feb 2023

  Customer Project/Program Manager II

  - Developed gap assessments for upper management detailing deficiencies in 5 main categories: Feature Requests/Defect Management, Product Backlog Tracking, Release Notes/Communication, Product Documentation and Environment Hierarchy - Implemented the first steps towards a reliable production like testing environment to improve production support and QA testing - Facilitated User Story and Defect submission training sessions culminating in a bi-weekly design meeting with stakeholders- Increased release process transparency and communication for 12 releases and over 1000 points worth of development work by implementing iteration review meetings- Led a data migration project bringing thousands of critical vehicle and customer data points into a new product offering Show less

• 

  Porsche Financial Services, Inc.

  Mar 2023 - now

  Senior Business Analyst