Arlette Nikken

Experience

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  ING

  Jan 1991 - Jan 1996

  IT Project Manager
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  De Amersfoortse

  Jan 1996 - Jan 1998

  IT Project Manager
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  Generali

  Jan 1998 - Jan 2002

  IT Project Manager
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  Stadsdeel Amsterdam-Noord

  Jan 2003 - Jan 2008

  Corporate Information Manager (14 staff members)

  Integral Manager of the team responsible for library and records management and archiving (15 employees).• Developed policies and strategy for the transition from paper-based documents to digital records management• Developed a programme of requirements for the tendering of a new EDRMS• Supported team members and staff in easier ways of records management by working with workflow systemsAchievements: • Created reports about the timely handling of letters and emails which led to a much-improved service to the community (by receiving timely answers, and a more reliable and complete archive), and achieved the company target which was set to 80% in time. • Implemented new EDRMS (replaced eDOCS by Decos)• Enabled the start of digital records management Show less

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  Gemeente Purmerend

  Jan 2008 - Jul 2014

  Integral Manager of the team responsible for GEO Spatial data management, library and records management and archiving (24 employees).• Composed and executed a transformation plan for the transition from paper-based documents to digital records management – this also comprised training and coaching for the team members• Managed GEO spatial information• Developed policies and strategy for records management and GISAchievements: • Both the team and the organisation were able to work effectively with digital records and workflow due to the executing of the transformation plan.• Upgraded the EDRMS to enable digital records management (eDOCS) and workflow.• Lead the cooperation between Purmerend City Council and six neighboring Councils in the management of GEO spatial information. The cooperation was quite a challenge because of differing expectations of the organisations involved, but by managing expectations and clear communication the cooperation was a success. Show less

  • Head of IT Projectmanagement and Lean (12 staff members)

    Sept 2012 - Jul 2014

  • Corporate Information Manager (24 staff members)

    Jan 2008 - Sept 2012
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  ForceC

  Jan 2010 - Nov 2019

  Team Leadership and Coaching | Owner

  Interim Management assignments at De Ronde Venen City Council, Dutch Care Organisation, Bloemendaal City Council, Purmerend City Council. The Netherlands.Individual coaching focussed on personal growth, team coaching focussed on team development and enhanced collaboration and communication and competence training.Several assignments in individual coaching (life coaching), team coaching, workshops and training sessions at city councils, water authorities, regional councils, nondepartmental public bodies, day cares, IT companies, accountants and telecom companies. Show less

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  Business Network International

  Nov 2014 - Feb 2016

  Director Consultant
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  Gemeente Bloemendaal

  Sept 2015 - Jan 2016

  Head of IT | contractor

  • Developed the policy on information management and project management in cooperation with all stakeholders• Structured the implementation of digital records and workflow (Corsa/Mozard)

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  Zorginstituut Nederland

  Jul 2016 - Nov 2017

  Head of Records Management and Customer Services (10 staff members) | full time contractor

  Integral Manager and Agile Coach of the team responsible for customer services and records management and archiving (10 employees).• As a result of changed legislation, tasks of the Dutch Care Organization were reorganised and certain specific tasks were transferred to a public-law organisation (CAK). Undertook a successful transfer of record management tasks, records and employees to a public-law organisation• Due to freeze on ICT-related investments, the organization worked with paper-based documents• Programme of requirements for EDRMS• Product Owner role in the restructure of the EDRMS (eDOCS)• Shaping, establishing and formalising the Customer Service functionAchievements:• After the reorganisation, I composed and executed a transformation plan for the transition from paper-based documents to digital records management for the remaining tasks of the Dutch Care Organisation. This also comprised training and coaching for the team members• After a decision was taken to implement a new EDRMS, without looking at the requirements first, I initiated a process to start with the definition of requirements (functional and technical), before choosing the appropriate system. This altered the final decision and instead of implementing a whole new system, the current system was able to be restructured and upgraded• Internal stakeholders held extremely differing opinions on the service level for the Customer Service function. With my assistance, the Board of Directors became aligned with the external stakeholders’ expectations, which then led to alignment with all stakeholders, both internal and external Show less

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  Gemeente De Ronde Venen

  Feb 2018 - Apr 2019

  Corporate Information Manager (Head of IT, 24 staff members) | full time contractor

  Integral Manager and Agile Coach of the team responsible for information advice, business analysis, functional application management, technical application management, GEO Spatial data management, project management and records management and archiving (24 employees).• Development of the process-oriented way of working, combined with digital records management and developing policies on information management and information planning• Delivered transformation plan for the records management sub-team, enabling transformation from the paper-based way of working, to digital records management• Improved quality of GEO spatial information, by holding contracted partner accountable for performanceAchievements: • Prioritised activities and hired the necessary expertise to complete the transformation to the process-oriented way of working, combined with digital records management • Built confidence and stability through coaching and setting clear boundaries for an under performing team which had had different managers over the past five years Show less

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  Auckland Transport

  Jan 2020 - Oct 2022

  Senior Infomation Management Specialist

  • Advised on Information Management aspects for MS Teams and MS365 Governance and Compliance• Reviewed information management policies, standards and guidelines (based on PRA2005 and Archives NZ Information and records management standard)• Improved the use of the auto-classification system (based on taxonomies, linked to records mainly held in SharePoint and OneDrive)• Participated in project for automated Retention and Disposal processing for digital records (Finance domain)• Advised end users on information management• Delivered input for information strategy• Advised in several projects on Information management aspects, to achieve compliance with PRA2005Achievements: • Managed to recruit skilled and experienced staff members for the team and facilitated several team building sessions which led to a high performing team. Show less

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  Kāinga Ora - Homes and Communities

  Oct 2022 - now

  Manager - Knowledge

  • Responsible for Information and Records Management• Business Owner role of the EDRMS (Objective)• Initiated activities to improve Information Management maturity in the organisation• After Disposal Authority got approved by Archives NZ (April 2024), made a start with Retention and Disposal of both paper based and digital records• Implemented automated link between MS Teams and Objective• Advised in several projects on Information management aspects, to achieve compliance with PRA2005• Advised end users on information managementAchievements: • Created a high performing team.• Guided the team through times of change (realignment) and managed to keep delivering support at a high quality level to the organisation. Show less