Bryan Perez Hernandez

Experience

• 

  Tecnomática

  Sept 2018 - Apr 2023

  Responsabilities1. Network Design and Planning:• Designing and planning the organization's network architecture, including the layout, hardware, and software components.• Assessing the network's current and future requirements to ensure it can meet business needs.2. Network Installation and Configuration:• Installing, configuring, and maintaining network hardware and software components, such as routers, switches, firewalls, and servers.• Setting up and managing virtual private networks (VPNs) for secure remote access.3. Network Security:• Implementing and maintaining network security measures to protect against unauthorized access, data breaches, and cyber threats.• Monitoring network traffic for unusual activity and responding to security incidents.4. User Access Control:• Managing user accounts, permissions, and access controls to ensure that users have appropriate levels of access to network resources.• Enforcing password policies and two-factor authentication.5. Network Maintenance and Troubleshooting:• Monitoring network performance and addressing issues, including connectivity problems, network congestion, and hardware failures.• Conducting regular network health assessments and applying updates and patches as needed.6. Network Documentation:• Maintaining detailed documentation of the network infrastructure, configurations, and changes.• Creating network diagrams and inventories to aid in troubleshooting and future planning.8. Hardware and Software Procurement:• Identifying network equipment and software needs, obtaining quotes, and coordinating the purchase of new network components.• Evaluating and testing new technology solutions.7. Network Performance Optimization:• Analyzing network performance and making adjustments to optimize speed, efficiency, and reliability.• Scaling the network to accommodate growth and changing business requirements. Show less Responsibilities:1. User Support: Providing technical assistance and support to end-users, which includes troubleshooting phones, servers, switches, routers, firewalls, and other specialty equipment, answering questions, and resolving technical problems. This involves providing support via phone, email, in-person, or through a ticketing system.2. Hardware and Software Troubleshooting: Diagnosing and resolving issues with computer hardware, software applications, and other technology-related problems. This involves repairing or replacing hardware components, updating software, or guiding users through problem-solving steps.3. Installation and Configuration: Installing, configuring, and maintaining computer systems, software, and peripheral devices. This include setting up new computers, installing software, and ensuring that systems are properly configured for users.4. Network Support: Assisting with network-related issues, including connectivity problems, Wi-Fi setup, and basic network troubleshooting. This involves supporting virtual private networks (VPNs) and other network-related technologies.5. Security Maintenance: Implementing and maintaining security measures to protect the organization's data and systems. This include applying security patches, monitoring for security threats, and educating users on security best practices.6. User Account Management: Managing user accounts, permissions, and access controls. This includes creating, modifying, and disabling user accounts as needed and ensuring that user access is appropriate.7. Monitoring and Reporting: Monitoring the performance of IT systems and generating reports on system health, usage, and trends. This information can help in making informed decisions about system upgrades and improvements.8. Documentation: Maintaining detailed records of technical issues and their resolutions. Creating and updating documentation for common problems and solutions to aid both users and fellow IT staff. Show less

  • Network Administrator

    Sept 2020 - Apr 2023

  • IT Support Specialist

    Sept 2018 - Sept 2020
• 

  MN Tech Corp

  May 2023 - now

  Technical Support Specialist Level 2 (IT)

  Responsibilities:1. Advanced Troubleshooting:• Identify and resolve complex technical issues involving both network infrastructure and systems and applications. Utilize advanced diagnostic tools and troubleshooting techniques to address hardware, software, and network issues.2. Procedure and Policy Development:• Contribute to the design and implementation of standard operating procedures (SOPs) and technical support and network policies.3. Trend Analysis:• Utilize data analysis tools to identify patterns and trends in support incidents and network performance.• Propose proactive improvements in IT infrastructure and operational processes to prevent recurring issues and optimize performance.4. Documentation and Maintenance:• Keep knowledge base and technical documentation up to date, including troubleshooting guides, network configuration procedures, and user manuals.5. Project Participation:• Contribute to the design and implementation of IT projects, from planning through execution and staff training.6. Network Infrastructure Design and Maintenance:• Participate in the design, implementation, and maintenance of network infrastructure, including switches, routers, firewalls, and wireless access points.7. Network Security:• Implement and maintain network security policies, including firewalls, intrusion detection systems (IDS), and intrusion prevention systems (IPS).8. Network Monitoring and Troubleshooting:• Implement network monitoring systems to oversee network performance, availability, and security.• Analyze and resolve network issues, including congestion, latency, packet loss, and configuration errors.9. Emerging Technology Implementation:• Lead implementation projects for new networking technologies, from planning through execution and staff training.10. Network Backup and Recovery:• Establish and maintain network backup and recovery procedures to ensure the integrity and availability of critical data in the event of system failure. Show less