Virginia Vilkaite

Experience

• 

  Google

  Aug 2008 - Jul 2009

  QA Tester

  Worked remotely as a Search engine tester, fixed 1 year contract.

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  LoyaltyPlant

  Jun 2016 - Feb 2018

  Customer Success Manager

  Provided CS management to SMB/SME companies, maintained and supported applications, madeup-sales, conducted the offline trainings for customer’s teams.Tools: Youtrack, Basecamp

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  SkaDate

  Mar 2018 - Jan 2020

  Customer Success Manager

  As a senior CSM, I dealt with escalations and projects in the high risk area.- Partnered with customers to ensure effective onboarding, B2B and B2C- Collaborated with product and support team to share new features and resolve technical issues- Regularly reviewed customer's journey and resolved concerns

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  Skalfa

  Feb 2020 - Oct 2021

  Project Manager

  Managed multiple medium- to high-complexity projects simultaneously, from the planning stage through to close-out.- Successfully delivered T&M, 1-year, project for North America’s enterprise customer during the pandemics (including its dramatic early stages). The sudden shift to remote work demanded heightened collaboration across both internal and customer teams, about 20 people- Established productive relationships with stakeholders from US, EU, Asia; negotiated priorities, gathered requirements, prepared SOW, introduced and maintained reporting proceduresTools: Jira, Confluence, GSuite Show less

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  EPAM Systems

  Oct 2021 - now

  Project Manager | People | Strategies | Data

  Data analytics, AI, Talk to your Data