Tovia Chan

Experience

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  HazenTec

  May 1995 - Jul 2001

  Responsibilities included leadership of the Quality Department, continuous maintenance of ISO/QS-9000 certification, ensuring effective use of process controls to meet customer specifications, and acting as a liaison to external customers regarding quality system and product quality issues. Participated in and enforced corrective and preventive action programs. Championed continuous improvement efforts. Developed personnel by delegating responsibilities, monitoring and evaluating performance, and reviewing and identifying training needs. Participated in business planning to set departmental and company business goals and composed annual departmental budget. Show less Managed implementation of company quality system in accordance with the ISO/QS-9000 requirements and obtained certification successfully within project timeline. Established internal audit program and conducted scheduled audits. Assisted in installing a computerized SPC program to provide online operator instructions and make collected data readily available to aid problem solving and product/process improvement tasks. Routinely performed root cause analysis and identified appropriate corrective actions to solve and/or eliminate external and internal product quality problems. Identified quality improvement opportunities and initiated efforts to achieve improvement. Additional responsibilities included conducting training of SPC and other quality assurance tools, and communicating with external customers. Show less

  • Quality Manager/ISO/QS-9000 Management Representative

    Mar 1998 - Jul 2001

  • Quality Engineer/ISO/QS-9000 Management Representative

    May 1995 - Mar 1998
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  Arkansas Manufacturing Solutions

  Jan 2001 - Jan 2013

  Operations Manager
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  Solid State Solutions

  Apr 2008 - Dec 2008

  Contracted Consultant

  Traveled to and visited a manufacturing facility in China with an U.S. start-up company, Solid State Solutions (S3) personnel. Evaluated the entire manufacturing processes from materials control, quality assurance to product shipment. Conducted Time Study and Quality Inspections of the manufacturing processes. Acted as a translator and liaison for S3 in contract negotiation after the plant visit.