Parvez Hagi

Experience

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  Synamedia

  Jul 2006 - Jul 2007

  Marketing Assistant Intern

  • Ensured smooth operation of the Marketing department; overseeing attainment of department related KPIs to support company growth objectives.• Conducted market research and analysed consumer rating reports/ questionnaires.• Employed marketing analytics techniques to gather important data including social media, web analytics and rankings; updating internal spreadsheets, databases and inventories with statistical, financial and non-financial information. • Prepared and delivered promotional presentations to a number of internal and external stakeholders. • Created and deployed online content on the Company’s website and social media accounts.• Produced marketing literature encompassing brochures, flyers and press releases to augment the Company’s presence in the market. Show less

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  The Listening Company

  May 2008 - Jun 2012

  Lead Customer Advisor

  • Managed the sale process, upselling additional products where appropriate.• Devised and implemented KPIs across teams, delivering improved business insight and management.• Worked with the sales team to drive incremental revenue, identifying and addressing any pricing and technical issues promptly.• Simplified and improved processes to drive operational efficiencies and revenues to support the sales and marketing strategy.• Aided in the formulation of long-term strategic business plans and operating strategy aligned with the brand’s vision, leading its execution to improve short, medium and long-term sales performance.• Drove positive increase in customer satisfaction, retention and growth metrics, establishing and implementing an effective global customer success strategy. Show less

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  Rayners Lane Taekwondo Academy

  Jun 2012 - Aug 2016

  Head Assistant Instructor

  • Engaged with clients on a range of routines, techniques to support individual goals through group and individual training.• Accurately assessed students, compiled reports/programmes and developed fitness levels to reach goals and ensure the passion and drive to health and wellness.• Ensured the safety of clients during training sessions; utilising interpersonal and communication skills to add value to the business.• Chaired a number of presentations at meetings, overseeing training material and undertaking knowledge sharing. • Acquired vast industry knowledge, keeping up to date with the latest trends within the fitness industry whilst providing exceptional customer service. Show less

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  Sainsbury's

  Feb 2014 - Oct 2015

  Customer Service Coordinator

  • Managed online delivery for a large number of customers within a vast geographical base; ensuring all products were in stock, or relevant substitutes were available; driving adherence with stringent delivery points and effective routes to minimise operational downtime. • Kept up to date with product information to provide the latest information and technical expertise to customers.• Ensured compliance to processes, procedures and compliance frameworks within the Sainsbury’s brand to mitigate reputational damage.• Swiftly dealt with customer complaints, ensuring customer satisfaction and resolution.• Maintained outstanding store condition and visual merchandising standards.• Led the robust training of new staff members aligned with corporate objectives. Show less

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  Answers Tuition Ltd

  Aug 2016 - May 2021

  Customer Consultant

  • Provided customer service and administrative support to students, parents and external agencies through email, telephone, live/webchat and other communication channels.• Led the implementation of an internal database; ensuring up-to-date student data encompassing student registration, tuition fees and residency information.• Acted as key contact and spokesperson, managing student escalations to ensure the positive brand experience for accounts. • Liaised with faculty staff across multiple divisions; gaining a deep understanding of curriculum subjects, requirements and examination timetables; distributing to students and staff to ensure a smooth transition.• Aided in business development; actively sourcing key premises and locations to support in organisational growth plans; managing design, construction and installation activities, ensuring industry HSE standards, company HSE requirements and national legislation compliance.• Managed the inaugural launch of the company website; overseeing the maintenance of social media profiles, ensuring user engagement and quality content across Twitter, Facebook and LinkedIn.• Undertook ad-hoc administrative activities for staff; undertaking research and analysis on projects, producing high-level reports with easily disseminated information for stakeholder distribution. Show less

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  Network Rail

  May 2021 - now

  • Selected to join the first cohort of apprentices on Network Rail’s Rail Infrastructure Operator Apprenticeship.• Completed Apprentice Signalling School (AST), attaining a first-time pass in all practical assessments and an average mark of above 90% in all theory examinations.• Developed a significant understanding and knowledge of the signalling role through observations and shadowing in signal boxes at Willesden area, Liverpool Street SDC and throughout the inner region. • Acquired an overview on a wide range of roles within Rail Operations attending placements at Stations, Incident Response (MOM), Anglia Operations Control, Romford ECR and Train Operating Companies (MTREL and EMR). Show less

  • Signaller

    Jan 2023 - now

  • Rail Operations Apprentice

    May 2021 - Jul 2023