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Aleena Zainab

Aleena Zainab

Service Quality Manager | Data Analytics

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  • Timeline

  • About me

    Tech Support @Tarabut | Global Tech Support L3 Manager | ChatGPT ,Plugins Dev, API docs | (Integration/Implementation) - @PAYMOB | Business Support Specialist | Ex- Checkout.com | MENAP | Ex - Telenor Easypaisa

  • Education

    • University of Engineering and Technology, Taxila

      -

    • Harvard Business School

      2023 - 2023
      Certification Fintech 97%

  • Experience

    • Huawei Technologies

      Jun 2015 - May 2018
      Service Quality Manager | Data Analytics

    • Telenor

      Mar 2019 - Jul 2019
      Customer Experience Manager

    • Telenor Microfinance Bank Limited

      Aug 2019 - Sept 2021
      Lead SRE - Digital Payments and Branchless Banking

    • Checkout.com

      Sept 2021 - Oct 2022
      Business Support Specialist - Digital Payments

    • Paymob

      Oct 2022 - Feb 2024

      • Global Tech Support L3 Manager

        Sept 2023 - Feb 2024

      • Technical Support Manager GCC (International Expansion)

        Jun 2023 - Sept 2023

      • Tech Support Lead/Manager

        Oct 2022 - Jun 2023

    • Harvard University VPAL

      Oct 2023 - Oct 2023
      Harvard’s VPAL FinTech online short course conference week [Oct]

      Participated in Harvard’s VPAL FinTech online short course conference week

    • Tarabut

      Feb 2024 - now
      Technical/Customer Support Lead

  • Licenses & Certifications